Tax Compliance Specialist III (Process Expert) – Client Tax Services (CTS)

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

ING is seeking a Tax Compliance Specialist III (Process Expert) to strengthen data management, governance, and reporting across Client Tax Services. You will enable better decision-making through insights, streamlined processes, and reliable performance reporting while collaborating with stakeholders across operations, technology, and transformation teams.

You will help drive automation initiatives, tool adoption, and scalable workflows to support sustainable growth and operational excellence

Qualifications

• Bachelor's degree in a relevant field.
• Experience in banking operations, process management, reporting, transformation, or related disciplines.
• Strong analytical skills with the ability to convert data into actionable insights.
• Experience developing reports, dashboards, and KPI or SLA performance monitoring solutions.
• Knowledge of SharePoint and experience with Excel or Power BI for reporting.
• Experience supporting automation initiatives and process improvement projects.
• Knowledge of process mapping, root-cause analysis, and Lean or Six Sigma methodologies.
• Strong stakeholder management and communication skills.
• Lean Six Sigma certification or experience is a plus.

Skills

Banking operations

Process management

Data analytics

Reporting dashboards

KPI monitoring

Power BI

Excel

Automation support

Stakeholder management

Lean Six Sigma

Education

Bachelor's degree

Tools

SharePoint

Job description

Tax Compliance Specialist III (Process Expert) – Client Tax Services (CTS)

Help Transform the Future of Client Tax Operations Great processes create great outcomes. At ING, we're looking for a Tax Compliance Specialist III (Process Expert) to help drive smarter, more efficient, and data-driven operations within Client Tax Services (CTS). If you're passionate about process improvement, analytics, reporting, automation, and transforming complex operational challenges into scalable solutions, this role offers the opportunity to make a lasting impact while collaborating with stakeholders across operations, technology, and transformation teams.

Role Summary

As a Tax Compliance Specialist III (Process Expert), you will play a key role in strengthening data management, workflow governance, reporting, and continuous improvement across CTS. You will help teams make better decisions through meaningful insights, streamlined processes, and reliable performance reporting. Working closely with business, operational, and transformation stakeholders, you will identify opportunities to improve efficiency, support the adoption of future tooling, and help create scalable ways of working that enable sustainable growth and operational excellence.

About the Team

Client Tax Services (CTS) is a highly specialized function responsible for supporting ING’s global client tax obligations, including tax form validation, FATCA and CRS classification, and tax documentation services. The team collaborates closely with Wholesale Banking, Retail Banking, KYC, Compliance, and other business partners to maintain regulatory compliance, strengthen data quality, and continuously improve client servicing. By joining CTS, you'll become part of a collaborative team that values innovation, learning, and continuous improvement.

Required Skills

• A bachelor's degree in Business, Finance, Economics, Engineering, Information Systems, Data Analytics, or a related field.
• Experience in banking operations, process management, business improvement, reporting, transformation, or related disciplines.
• Strong analytical skills with the ability to convert complex data into actionable insights and recommendations.
• Experience developing reports, dashboards, and KPI or SLA performance monitoring solutions.
• Knowledge of workflow management tools such as SharePoint and experience working with reporting and visualization tools such as Excel or Power BI.
• Experience supporting automation initiatives, user acceptance testing, implementation activities, and process enhancement projects.
• Knowledge of process mapping, root-cause analysis, structured problem solving, and continuous improvement methodologies.
• Strong stakeholder management, communication, and facilitation skills.
• Lean Six Sigma certification or practical experience applying Lean or Six Sigma methodologies is an advantage.
• A proactive mindset with a passion for improving processes, simplifying workflows, and delivering measurable business value.

What We Offer

• Drive process improvement initiatives that create meaningful operational impact.
• Build and enhance reporting, dashboards, and performance insights that support decision-making.
• Collaborate with global stakeholders across operations, compliance, change, and technology teams.
• Contribute to automation, workflow modernization, and future tooling initiatives.
• Develop expertise in transformation, change management, and continuous improvement.
• Work in an environment that encourages innovation, ownership, learning, and professional growth.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations!