Task Us Las Pinas - Non-Voice

TaskUs; Las Piñas; Presencial; PHP 223 000 - 335 000; Tempo integral

Resumo da oferta

TaskUs is hiring a Non-Voice Customer Service Representative for our Las Piñas City, Metro Manila team. You will handle customer inquiries through email, chat, and social media, ensuring courteous, accurate responses and high-quality service.

The role emphasizes accuracy, empathy, and efficient issue resolution within a fast-paced environment. The ideal candidate has at least 1 year of BPO experience in Trust and Safety or related fields, strong written communication, and a willingness to learn.

Qualificações

• Minimum 1 year of BPO experience in Trust and Safety or related areas.
• Knowledge of musical instruments, songwriting and composing; reading musical notes is a plus.
• High school diploma or equivalent is required.
• Excellent written communication with strong grammar and attention to detail.
• Ability to multitask and manage multiple inquiries simultaneously.
• Strong problem-solving skills and customer-centric mindset.
• Proficient with computers and common software applications.
• Patience, empathy, and calmness under pressure.
• Able to work independently while collaborating with the team.

Responsabilidades

• Respond to customer inquiries via email, chat, and social platforms in a timely, professional manner.
• Resolve customer issues with courtesy and empathy.
• Document customer interactions accurately in the system for continuity.
• Provide product or service information and answer frequently asked questions.
• Escalate complex issues to senior team members or management when needed.
• Maintain high standards of written communication and grammar.
• Meet or exceed quality and performance metrics.
• Collaborate with team members to share best practices and support each other.
• Follow company policies and data protection guidelines.

Conhecimentos

BPO Experience

Written communication

Multitasking

Customer-centric

Problem-solving

Attention to detail

Empathy

Team collaboration

Computer literacy

Formação académica

High school diploma

Conservatory education (musical knowledge)

Descrição da oferta de emprego

About us

TaskUs is a leading provider of outsourced digital services and customer support solutions. We pride ourselves on delivering exceptional service to our clients whilst creating a supportive and dynamic workplace for our team members. With a global presence and a commitment to innovation, we help businesses scale their operations and enhance customer experiences across multiple industries and markets.

About the role

We are seeking a Non-Voice Customer Service Representative to join our Las Pinas City Metro Manila team on a full-time basis. In this role, you will be the backbone of our customer support operations, handling customer inquiries and issues through written communication channels such as email, chat, and social media. This position is crucial to maintaining our reputation for exceptional customer service and ensuring every customer interaction leaves a positive impression. You will be working in a fast-paced, collaborative environment where your attention to detail and communication skills will directly impact customer satisfaction and loyalty.

What you'll be doing

• Responding to customer inquiries via email, chat, and social media platforms in a timely and professional manner
• Resolving customer issues and concerns whilst maintaining a courteous and empathetic approach
• Documenting customer interactions accurately in our system to ensure continuity of service
• Providing product or service information to customers and addressing frequently asked questions
• Escalating complex issues to senior team members or management when necessary
• Maintaining high standards of written communication and grammar in all customer interactions
• Meeting or exceeding quality assurance standards and performance metrics set by the team
• Collaborating with team members to share best practices and support one another
• Following company policies and procedures whilst adhering to data protection and confidentiality guidelines

What we're looking for

• Minimum of 1 year of BPO Experience under "Trust and Safety" (Content Moderation, Fraud, Compliance, etc)
• Has knowledge on handling Musical Instruments, Songwriting and Composing and does know how to read musical notes - Conservatory Education is a plus!
• High school diploma or equivalent qualification as a minimum requirement
• Excellent written communication skills with strong attention to detail and grammar
• Ability to multitask and manage multiple customer inquiries simultaneously
• Strong problem-solving skills and a customer-centric mindset
• Proficiency in using computers and familiarity with common software applications
• Patience, empathy, and the ability to remain calm under pressure
• Ability to work independently whilst being a collaborative team player
• Previous customer service experience is advantageous but not essential
• Willingness to learn new systems and processes quickly
• Reliability and punctuality with consistent attendance

What we offer

TaskUs is committed to fostering a workplace where employees thrive. We offer comprehensive benefits designed to support your professional growth and personal wellbeing. Our competitive compensation package includes a basic salary, performance incentives, and various allowances. We provide access to health and wellness programmes, opportunities for skills development and career advancement, and a supportive team environment. Additionally, we offer flexible scheduling options where feasible, employee engagement activities, and a collaborative culture that values your contributions. We believe in work-life balance and encourage our team members to maintain their wellbeing whilst delivering exceptional results.