Content Moderation - TaskUs Antipolo

TaskUs; Antipolo; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Flexible scheduling

Career development

Training programs

Team-building activities

Employee assistance

Discounts

Global clients

Career progression

Job summary

TaskUs in Antipolo is seeking a Teammate for a Non-Voice Campaign to join its customer service team. This is a full-time position that handles inquiries through email, chat, and messaging, without voice calls.

You will respond promptly, provide accurate information, and maintain thorough records while adhering to policies. The role offers growth, teamwork, and a path to higher responsibilities within a global client network.

Qualifications

• Minimum 1 year of BPO/customer support experience.
• Strong written communication and grammar.
• Ability to handle multiple inquiries with accuracy and professionalism.

Responsibilities

• Respond to customer inquiries promptly via non-voice channels (email, live chat, social media).
• Provide accurate information and effective solutions while following company policies.
• Document all interactions in the system with clear follow-up steps.
• Maintain organized records of communications and transaction history.
• Collaborate with teammates to share best practices and resolve issues.
• Meet quality standards and performance metrics (response time, resolution, CSAT).
• Identify and escalate customer concerns to supervisors when needed.
• Participate in training to improve product knowledge and service skills.
• Support colleagues and contribute to a positive team environment.

Skills

BPO experience

Written communication

Multitasking

Problem solving

Time management

Adaptability

Customer service

Attention to detail

Positive attitude

Product knowledge desirable

Education

High school diploma or equivalent

Job description

About us

TaskUs is a leading provider of digital services and customer support solutions to innovative companies around the world. We pride ourselves on delivering exceptional customer experiences whilst maintaining a supportive and inclusive workplace culture. Our diverse team of professionals is committed to helping our clients succeed through cutting-edge service delivery and continuous innovation. At TaskUs, we believe that our employees are our greatest asset, and we invest in creating an environment where everyone can thrive and grow their career.

About the role

We are seeking a Teammate - Antipolo (Non-Voice Campaign!) to join our customer service team in Antipolo City, Rizal. This is a full-time position that offers an excellent opportunity to be part of a dynamic, fast-paced call centre environment without the pressure of voice-based interactions. As a Non-Voice Campaign Teammate, you will be the backbone of our customer support operations, handling customer inquiries and requests through alternative channels such as email, chat, and messaging platforms. This role is integral to maintaining our reputation for outstanding customer service and ensuring every customer interaction reflects our commitment to excellence.

Key responsibilities

1. Respond to customer inquiries promptly and professionally through non-voice channels including email, live chat, and social media messaging

2. Provide accurate information and effective solutions to customer problems whilst maintaining a thorough understanding of company policies and procedures

3. Document all customer interactions accurately and completely in the system, ensuring proper follow-up and continuity of service

4. Maintain detailed and organised records of customer communications and transaction history

5. Collaborate with team members to share best practices and assist in resolving complex customer issues

6. Meet quality standards and performance metrics including response time, resolution time, and customer satisfaction targets

7. Identify and elevate customer concerns to supervisors or relevant departments when necessary

8. Participate in training sessions and ongoing development programmes to enhance product knowledge and customer service skills

9. Contribute to a positive team environment by supporting colleagues and sharing knowledge

What we're looking for

1. One year of BPO experience

2. High school diploma or equivalent qualification

3. Excellent written communication skills with strong attention to detail and proper grammar

4. Proven customer service experience in a call centre or customer support environment, or equivalent demonstrated ability to handle customer interactions professionally

5. Ability to multitask effectively and manage multiple customer requests simultaneously

6. Strong problem-solving skills and the ability to remain calm under pressure

7. Proficiency with computer systems and willingness to learn new software and platforms

8. Reliability and commitment to achieving performance targets and quality standards

9. Excellent time management and organizational abilities

10. Flexibility and adaptability to changing priorities and work schedules

11. A positive attitude and genuine desire to deliver exceptional customer service

12. Knowledge of the products or services offered by our clients is desirable but not essential

What we offer

1. Competitive salary and performance-based incentives

2. Comprehensive health and wellness benefits including medical, dental, and vision coverage

3. Flexible scheduling options and work-life balance initiatives

4. Career development and advancement opportunities within a growing organisation

5. Comprehensive training and skills development programmes

6. Supportive and inclusive team environment with regular team-building activities

7. Employee assistance programmes and mental health support resources

8. Access to discounts on various products and services

9. Opportunities to work with global clients and expand your professional network

10. Clear pathways for career progression into supervisory and management roles