Talent Growth & Learning Architect

Sutherland; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Sutherland is hiring a Learning & Development Specialist to shape employee growth through impactful training programs, coaching, and performance development. You will design and deliver classroom and virtual sessions, drive nesting activities, and partner with operations to ensure readiness and continuous improvement.

Ideal candidates bring 2–3 years in L&D, strong English communication, and comfort with shifting schedules.

Qualifications

• Bachelor's degree in any field; Education, Communication, Psychology or related preferred.
• 2–3 years in Training, Learning & Development, or Corporate Facilitation.
• Experience delivering classroom, virtual, and blended learning.
• Excellent verbal and written English communication skills.
• Coaching, mentoring and stakeholder management strengths.
• Proficient in MS Office applications (Excel, PowerPoint, Outlook, Word).
• Willing to work shifting schedules including graveyard shifts.

Responsibilities

• Design, develop, update, and facilitate training programs for employee success.
• Lead new-hire training, transition programs, and nesting activities (virtual and classroom).
• Deliver product, process, system, behavioral, and soft-skills training sessions.
• Monitor learner progress and provide coaching, feedback, and development plans.
• Facilitate floor support, nesting, and ongoing learning interventions.
• Partner with Operations leaders to identify training needs and solutions.
• Evaluate training effectiveness through assessments and learner feedback.
• Prepare training reports, documentation, and records.
• Drive continuous improvement in content, delivery methods, and outcomes.
• Stay updated on processes, tools, and program requirements via ongoing learning.

Skills

English fluency

Coaching

Stakeholder mgmt

MS Office

Education

Bachelor's degree

Tools

LMS platforms

Excel/PowerPoint

Job description

Sutherland is hiring a Learning & Development Specialist to shape employee growth through impactful training programs, coaching, and performance development. You will design and deliver classroom and virtual sessions, drive nesting activities, and partner with operations to ensure readiness and continuous improvement.

Ideal candidates bring 2–3 years in L&D, strong English communication, and comfort with shifting schedules.