Tagum Job Caravan: Fresh Grads & No BPO Experience Welcome!

IBEX Global Solutions (Philippines) Inc.; Tagum; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Work Onsite Allowance

Extensive HMO coverage

Non-taxable allowance

Performance incentives

Group Life Insurance

30 Service Incentive Leaves

Job summary

Ibex Global Solutions (Philippines) Inc. is hiring Call Center Representatives for onsite work at the Davao site. The role involves handling inbound calls, assessing customer needs, and delivering professional service with a focus on efficiency and quality.

Fresh graduates are encouraged to apply and training is provided. Benefits include onsite allowance, extensive HMO coverage for employees and dependents, non-taxable allowances, incentives, life insurance, and paid service leaves.

Qualifications

• Excellent communication skills
• Strong customer-service orientation and problem-solving
• Ability to multitask in a fast-paced environment

Responsibilities

• Handle incoming calls from customers proficiently
• Assess customers' needs and provide personalized guidance
• Maintain optimal call durations with a friendly, informative approach
• Uphold productivity and quality benchmarks
• Escalate issues accurately and promptly
• Deliver timely, professional customer service
• Maintain a positive and professional attitude toward the company
• Utilize departmental policies and procedures effectively
• Be assigned to Ibex Davao site upon hire

Skills

Clear communication

Customer service

Multitasking

Education

K-12 or 2-year college/vocational

Fresh graduates welcome

Job description

Promo Alert: Join a class this September and win up to ₱50K* in groceries! Plus, get a ₱3K EGC* when hired for our Luxury Retail account at SM Lanang.

Job Caravan Schedule:

1. Chowking Gaisano MAll (Upper G/F)
   - September 7-10 | 10 AM - 3 PM
   - September 11 | 9 AM - 12 NN

2. Chowking Tagum Highway
   - September 11 & 12 | 8 AM- 5 PM

3. Tagum City Hall | PEESO OFFICE
   - September 7 - 11 | 8 AM - 5 PM

Bring 1 valid ID.

We are hiring for Call Center Representatives to join our growing team!

Job Description

• Handle incoming calls from customers proficiently

• Assess customers’ needs and provide personalized guidance

• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach

• Uphold productivity and quality benchmarks

• Exhibit a sense of urgency in addressing customer queries

• Escalate customer issues accurately and promptly

• Deliver timely, accurate, and professional customer service

• Maintain a positive and professional attitude, reflecting positively on the company

• Utilize departmental resources, policies, and procedures effectively.

• Successful hires will be assigned to Ibex Davao site

Qualifications

• No call center experience required!

• Fresh Graduates are welcome to apply

• K12 Graduate/ Completed at least 2nd year college level (old and new curriculum) / 2 year vocational graduate / 2 year Associate graduate

• Excellent communication skills

• Excellent customer service, problem-solving, and multitasking skills

What should you expect from us?

ibex-clusive Benefits:

• Work Onsite Allowance*

• Extensive HMO coverage for you and your dependents

• Non-taxable allowance on top of your basic salary

• Excellent Program Incentives based on performance

• Group Life Insurance

• 30 Service Incentive Leaves (15 days convertible to cash)

*Terms and Conditions Apply