CSR HIRING | TAGUM JOB CARAVAN - No work experience required!

IBEX Global Solutions (Philippines) Inc.; Tagum; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Onsite allowance

HMO coverage

Non-taxable allowance

Performance incentives

Group life insurance

Service leaves (30)

Ibex Davao site assignment

Job summary

Ibex Global Solutions (Philippines) Inc. is hiring Call Center Representatives to join our growing team in Tagum. Successful hires will be assigned to the Ibex Davao site and will perform inbound calls with a focus on customer satisfaction.

We offer onsite work, competitive incentives, and core benefits including HMO coverage and non-taxable allowances. Fresh graduates and 2nd-year students are encouraged to apply.

Qualifications

• Fresh graduates are welcome to apply.
• K12 graduates or completed at least 2nd year college (old/new curriculum) / 2 year vocational / 2 year associate.
• Excellent communication skills.
• Excellent customer service, problem-solving, and multitasking skills.

Responsibilities

• Handle incoming calls from customers proficiently.
• Assess customers’ needs and provide personalized guidance.
• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach.
• Uphold productivity and quality benchmarks.
• Exhibit a sense of urgency in addressing customer queries.
• Escalate customer issues accurately and promptly.
• Deliver timely, accurate, and professional customer service.
• Maintain a positive and professional attitude, reflecting positively on the company.
• Utilize departmental resources, policies, and procedures effectively.

Skills

Communication

Customer service

Problem-solving

Multitasking

Education

K12 graduate / 2nd year college

2-year vocational / associate degree

Job description

Job Caravan Schedule

1. Tagum City Hall | 2F CPESCDO OFFICE
   - September 21-25 | 8 AM- 4 PM

2. Penong's Tagum Highway
   - September 21-26 | 8 AM- 4 PM

Bring 1 valid ID.

We are hiring for Call Center Representatives to join our growing team!

Job Description

• Handle incoming calls from customers proficiently

• Assess customers’ needs and provide personalized guidance

• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach

• Uphold productivity and quality benchmarks

• Exhibit a sense of urgency in addressing customer queries

• Escalate customer issues accurately and promptly

• Deliver timely, accurate, and professional customer service

• Maintain a positive and professional attitude, reflecting positively on the company

• Utilize departmental resources, policies, and procedures effectively.

• Successful hires will be assigned to Ibex Davao site

Qualifications

• No call center experience required!

• Fresh Graduates are welcome to apply

• K12 Graduate/ Completed at least 2nd year college level (old and new curriculum) / 2 year vocational graduate / 2 year Associate graduate

• Excellent communication skills

• Excellent customer service, problem-solving, and multitasking skills

What should you expect from us?

• Work Onsite Allowance*

• Extensive HMO coverage for you and your dependents

• Non-taxable allowance on top of your basic salary

• Excellent Program Incentives based on performance

• Group Life Insurance

• 30 Service Incentive Leaves (15 days convertible to cash)

*Terms and Conditions Apply