Fresh Grads Wanted: No-Experience Call Center (Tagum)

IBEX Global Solutions (Philippines) Inc.; Tagum; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Work Onsite Allowance

Extensive HMO coverage

Non-taxable allowance

Performance incentives

Group Life Insurance

30 Service Incentive Leaves

Job summary

Ibex Global Solutions (Philippines) Inc. is hiring Call Center Representatives for onsite work at the Davao site. The role involves handling inbound calls, assessing customer needs, and delivering professional service with a focus on efficiency and quality.

Fresh graduates are encouraged to apply and training is provided. Benefits include onsite allowance, extensive HMO coverage for employees and dependents, non-taxable allowances, incentives, life insurance, and paid service leaves.

Qualifications

• Excellent communication skills
• Strong customer-service orientation and problem-solving
• Ability to multitask in a fast-paced environment

Responsibilities

• Handle incoming calls from customers proficiently
• Assess customers' needs and provide personalized guidance
• Maintain optimal call durations with a friendly, informative approach
• Uphold productivity and quality benchmarks
• Escalate issues accurately and promptly
• Deliver timely, professional customer service
• Maintain a positive and professional attitude toward the company
• Utilize departmental policies and procedures effectively
• Be assigned to Ibex Davao site upon hire

Skills

Clear communication

Customer service

Multitasking

Education

K-12 or 2-year college/vocational

Fresh graduates welcome

Job description

Ibex Global Solutions (Philippines) Inc. is hiring Call Center Representatives for onsite work at the Davao site. The role involves handling inbound calls, assessing customer needs, and delivering professional service with a focus on efficiency and quality.

Fresh graduates are encouraged to apply and training is provided. Benefits include onsite allowance, extensive HMO coverage for employees and dependents, non-taxable allowances, incentives, life insurance, and paid service leaves.