TAC2 Engineer

Indovisionglobal; Hinoba-an; On-site; PHP 420,000 - 540,000; Full time

Job summary

Bharti Airtel is hiring an experienced Network TAC2 Engineer to deliver advanced technical support for enterprise networking. The role focuses on troubleshooting complex issues and configuring Cisco devices to ensure high availability across the network.

The position requires working in a 24×7 shift-based model, collaborating with TAC1, NOC, and engineering teams to resolve incidents and improve stability. Strong knowledge of BGP/OSP

Qualifications

• Bachelor’s degree in CS/IT/Electrical or related field.
• 0–5 years of experience in network support/TAC roles, ISP/ telecom exposure preferred.
• Cisco certifications (CCNA/CCNP) preferred.

Responsibilities

• Provide Level 2 support for network incidents escalated from TAC1.
• Configure, troubleshoot, and maintain Cisco routers and switches in production.
• Design and implement high-availability solutions using HSRP and failover mechanisms.
• Configure and manage AAA for secure network access control.
• Configure, troubleshoot, and optimize BGP routing for WAN connectivity and multi-site environments.
• Plan and execute Cisco IOS upgrades, including rollback planning and change management.
• Perform RCA for recurring or critical incidents and apply permanent fixes.
• Maintain documentation of network configurations, topology diagrams, and runbooks.
• Collaborate with TAC1, NOC, and engineering teams to resolve escalations and improve stability.
• Ensure adherence to SLAs for incident response and resolution.
• Work in a 24×7 rotational shift environment, including nights, weekends, and holidays.

Skills

Cisco networking

BGP

OSPF

AAA

Network troubleshooting

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Everest/Zabbix/SolarWinds

PRTG

Nagios

Wireshark

Job description

Department: B2B/GSMC/Network Operations / Technical Support

Reports To: TAC Team Lead / Network Support Manager

Employment Type: Full-time

Role Summary

Bharti Airtel is looking for an experienced Network TAC2 Engineer to provide advanced technical support for enterprise networking infrastructure. The role involves troubleshooting complex network issues, configuring and hardening Cisco devices, and ensuring high availability across the network environment, working in a 24×7 shift-based support model.

Key Responsibilities

• Provide Level 2 technical support for network-related incidents escalated from TAC1, ensuring timely diagnosis and resolution.
• Configure, troubleshoot, and maintain Cisco routers and switches in production environments.
• Design and implement high-availability solutions using HSRP and other failover mechanisms to minimize downtime.
• Configure and manage AAA (Authentication, Authorization, and Accounting) for secure network access control.
• Configure, troubleshoot, and optimize BGP routing for WAN/ISP connectivity and multi-site environments.
• Plan and execute Cisco IOS upgrades, including compatibility checks, rollback planning, and change management coordination.
• Perform root cause analysis (RCA) for recurring or critical network incidents and provide permanent fixes.
• Maintain accurate documentation of network configurations, topology diagrams, and troubleshooting runbooks.
• Collaborate with TAC1, NOC, and engineering teams to resolve escalations and improve network stability.
• Ensure adherence to SLAs for incident response and resolution.
• Work in a 24×7 rotational shift environment, including night shifts, weekends, and public holidays as per roster.

Key Skills Required

Technical Skill

Description

Routing Protocol

Static, Dynamic (OSPF, BGP)

HSRP, VRRP, GLBP

Router configuration.

Hand-on experience on Cisco must. Fortinet, Huawei would be add-on.

Planning and executing Cisco IOS upgrades with minimal downtime

Others

Preferred Qualifications

• Bachelor’s degree in computer science, IT, Electronics, or a related field.
• 0–5 years of experience in network support/TAC roles, preferably in an ISP, telecom, or large enterprise environment.
• Cisco certifications preferred: CCNP (Routing & Switching / Enterprise), CCNA as minimum.
• Strong understanding of TCP/IP, OSPF, BGP, IPSEC, Failover and general networking fundamentals.
• Familiarity with network monitoring tools (Everest/Zabbix/SolarWinds, PRTG, Nagios, etc.).
• Strong analytical, troubleshooting, and communication skills.
• Shift: 24×7 Rotational (Rotational offs)