Senior Analyst - Network

eClerx; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

eClerx is seeking a network infrastructure professional to ensure SLA commitments, monitor and optimize enterprise systems, and address security incidents in a fast-paced environment.

You will work with cross-functional teams to troubleshoot, analyze data, and deliver RCA reports within SLA. The role requires strong communication skills, ITIL knowledge, and hands-on experience with LAN/WAN networks.

Qualifications

• Knowledge of TCP/IP, LAN, WAN, Network Security and NMS is highly preferred.
• Cisco products & solutions knowledge is required.
• ITIL and information security compliant environments preferred.
• 2–3 years’ experience in installing/supporting/designing mixed LAN/WAN environments, switches, routers, firewalls.
• Strong interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.
• Bachelor’s/PG degree in Computer Engineering/Electronics & Communications/CS.
• Analytical and team management skills required.
• Call Center/BPO/SI experience preferred.

Responsibilities

• Monitor and report on SLA commitments.
• Ensure projects and activities meet commitments.
• Regularly review network infrastructure and recommend changes.
• Optimize performance and availability of enterprise systems.
• Respond to security incidents and policy violations.
• Troubleshoot with relevant teams across technology problems.
• Apply proper troubleshooting techniques and tools.
• Provide technically grounded recommendations and analysis.
• Give regular troubleshooting updates to team, management, and client.
• Prepare incident reports and RCAs within SLA, coordinate resolutions.
• Serve as escalation point to EUSG team.

Skills

TCP/IP

LAN/WAN

Network Security

NMS

Cisco devices

ITIL

Information security

Communication

Analytical thinking

Team management

BPO exposure

Education

Bachelor's degree in Computer Engineering / Electronics & Communications / Computer Science

Tools

Cisco devices

LAN switches

Firewalls

Job description

Responsibilities

• Ensure that SLA commitments are met, including monitoring and reporting of the same
• Ensure that projects and activities are completed as per commitment
• Conduct regular network infrastructure review to assess gaps and recommends changes to support the present organizational needs
• Optimize performance and availability of all enterprise systems
• Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.
• Responsible for ensuring to work with concerned teams in troubleshooting of technology problems.
• Ensures that proper troubleshooting techniques, protocols and tools are used in coming up with recommendations and solutions
• Ensures that technical recommendations are properly thought of/analyzed and based on hard facts.
• Provides regular updates on the troubleshooting to the team, management and client.
• Ensures that incident report and RCA is released within SLA post the troubleshooting work and liaise with concerned groups for the resolution
• Escalation point to EUSG team members

Qualifications

• Knowledge of TCPIP, LAN, WAN, Network Security and NMS is highly preferred
• Demonstrated knowledge of Cisco products & solutions
• Complete understanding and working experience in ITIL and information security compliant/oriented environment
• At least 2-3 years’ experience in installing/supporting/designing mixed LAN/WAN environment, switches, routers, firewalls and related devices
• Must have effective interpersonal and communications skills
• Strong organizational skills and attention to detail required
• Ability to work well under pressure, multi-task and meet demanding deadlines
• Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, Computer Science.
• Analytical and team management skills are a must
• Should exhibit strong interpersonal and communication skills.
• Call Center / BPO / SI / Provider work experience is highly preferred.