NOC Analyst

Dynata; Philippines; On-site; PHP 502,000 - 837,000; Full time

Job summary

Dynata is seeking a NOC Analyst in the Philippines to provide day-to-day monitoring of network, application, AI, and cloud infrastructure. The role includes frontline support, ticketing, and escalation coordination with Senior NOC Analysts and IT Org, with a 24x7x365 rotation.

Strong communication and problem-solving skills are essential to ensure service quality. The ideal candidate will have a degree in computer studies, familiarity with Nagios/SolarWinds/Pingdom, and experience with AWS/Azure

Qualifications

• Bachelor-level IT/comp sci degree or equivalent work experience.

Responsibilities

• Provide 24-hour health surveillance and alarm reporting for network, applications, and infrastructure.
• Coordinate support with IT infrastructure teams and service desk.
• Maintain and administer IT infrastructure/cloud systems (AWS/Azure).
• Follow NOC instructions and document incidents, changes and problems.
• Write shift logs and reports; communicate issue status to vendors and teams.
• Operate in a 24/7/365 rotation with strong stress management.
• Engage in rapid analysis and troubleshooting of routers, switches, and servers.

Skills

Network Operations Center

AI Tools

Cloud (AWS/Azure)

Monitoring tools

Communication

Education

Degree/Diploma in Computer Studies

Tools

Nagios

SolarWinds

Pingdom

Honeycomb

JIRA

Confluence

OpsGenie/JSM

Microsoft Teams

SFTP (GlobalScape)

Job description

POSITION SUMMARY

NOC Analyst will provide day-to-day network, application, AI, cloud, infrastructure monitoring as well as support escalations. This includes front line support and coordinating with Senior NOC Analysts and other levels. This interaction can range from opening/closing tickets, escalating to management/admins via phone/email and sending notices to business on issue status. Act as a liaison between the vendors, internal staff and IT Org. Work with IT Org on projects when required. Take part in a 24x7x365 rotation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide 24-hour Network, Application and Infrastructure Health surveillance and alarm reporting utilizing multiple monitoring and surveillance software.
• Monitor service desk requests and coordinate support with IT infrastructure teams.
• Perform standardized maintenance and administrative functions related to IT infrastructure and cloud (AWS/Azure) systems.
• Follow NOC instructions and processes and contribute to the objectives of the NOC.
• Write reports and daily shift logs.
• Represent the internal and external customers and colleagues – professionalism is a must.
• Possess strong interpersonal skills and interact with all levels of employees in a professional manner.
• Handle high levels of stress satisfactorily and be friendly with other employees and customers at all times.
• Critical thinking is essential in fast paced environment of NOC.
• Balance multiple tasks simultaneously.
• Adhere to company policies, confidentiality, and mature judgment at all times.
• Perform duties in a timely and accurate manner.
• Have knowledge and experience in AI tools such as Claude and Copilot.
• Multi-task, work independently, and with minimal direction.
• Deliver objectives individually and in collaboration, demonstrating understanding of organizational functions and departments.
• Communicate quickly and effectively with the Company Profile within our SLA.
• Document Incident, Change and Problem Management.
• Monitor and maintain SFTP Environments.
• Note that addition and removal of duties may take place over time.

REQUIRED SKILLS & QUALIFICATIONS

• To perform this job successfully, you must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and Experience: Degree/Diploma in Computer Studies or equivalent work experience.
• Team player, self-motivator, with excellent Can “DO” Motivation.
• Basic knowledge on Network, Server, Cloud, System admin, Linux CLI.
• AWS/Azure Cloud, Cisco CCNA or Microsoft MCP certifications are a nice to have.
• Knowledge of NOC monitoring platforms like Nagios, SolarWinds, Pingdom, Honeycomb.
• Knowledge of NOC management platforms like JIRA, Confluence, OpsGenie/JSM, Microsoft Teams.
• AI Tools such as Copilot and Claude.
• Microsoft Office suite: Outlook, Word, and Excel.
• Specialized Skills: One-year Network Operations Center experience or equivalent.
• Must be familiar with US and UK accent and need to work in rotational shifts 24/7 including weekends.
• Responsible for basic analysis and troubleshooting of network routers and switches, server environment to isolate trouble and resolve.
• Monitor deployed production network, cloud, servers and all devices, capturing and analyzing customer QoS and RFC events using tools and Emails.
• Ensure timely resolution of issues; follow up with IT Team, Clients, Vendors via e-mails or phone calls and open bridge on dependence of issue severity.
• Knowledge of monitoring tools like Nagios, SolarWinds, Pingdom, Honeycomb.
• Knowledge of SFTP environments (GlobalScape) and Backup environments (NetBackup).
• Experience in NOC operations and process management.
• Excellent written, verbal and communication skills.
• Strong analytical, technical and problem-solving skills.

Core Competencies

• Client Focus – Demonstrates a strong customer orientation, builds partnerships, and works well across functions in order to service internal and external clients in a timely fashion.
• Communication Skills – Adjusting accordingly to demonstrate sensitivity to cultural differences while maintaining highest level of abilities in all aspects of communication, written, oral, listening, and expressing ideas.
• Critical Thinking – Understands business strategy and processes while applying them to local objectives.
• Team Work – Ability to work effectively independently and harmoniously within a team while communicating a “can do” attitude and positive outlook.
• Willing to pitch in and do more than is required.

Who we are

At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading respondent accuracy, reliability, and a commitment to continuous improvement, Dynata is the trusted foundation for smarter decision-making. At Dynata, your work directly influences how the world’s leading organizations understand people, markets, and behavior.

About our culture

Our culture is rooted in inspiration, collaboration, and a drive for excellence. At Dynata, a career is more than just a job—it’s a place where your work matters, your voice is heard, and your growth is supported every step of the way. Whether you’re passionate about innovation, driven to make a difference, or excited to join a collaborative team that puts integrity and impact at the center of everything we do, you’ll find your next chapter here. We provide a collaborative, inclusive culture that values expertise, curiosity, and ownership. The chance to make a measurable impact on how insights are created and trusted. Competitive compensation, benefits, and opportunities for growth. We recently won the 2026 Association for Talent Development BEST award. We are honored to be recipients of the 2026 Association for Talent Development (ATD) BEST Award, one of the industry’s most prestigious recognitions for excellence in talent development. Receiving this distinction validates our intentional investment in fostering a supportive and empowering environment for our team members. At Dynata, we don’t just talk about development—we put it into action. Every April, our global Power Your Career conference brings together employees from around the world to connect, learn, and grow. Our experiential High-Potential Program provides rising leaders with immersive, hands-on opportunities for professional development, ensuring our next generation of talent is ready to make a difference. Additionally, our Leadership Challenges equip managers and future leaders with the skills and insights necessary to drive quality and excellence throughout the organization.