Systems Engineer — Onsite Dayshift, Growth & Perks

MicroSourcing International; Manila; On-site; PHP 360,000 - 750,000; Full time

Benefits offered by this job

Healthcare coverage day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Above-market compensation

Job summary

MicroSourcing is seeking a Systems Engineer for an onsite, dayshift role in Eastwood, Quezon City. You will provide advanced technical support, troubleshoot complex IT issues, and manage service tickets while ensuring excellent customer service and strict adherence to SLAs.

The ideal candidate will diagnose hardware, software, networking, and Microsoft 365 issues, communicate professionally with clients, and maintain accurate ticket records.

Qualifications

• Strong technical troubleshooting skills to diagnose and resolve advanced IT issues.
• Clear and professional phone communication to understand client concerns and explain solutions.
• Strong ticket management and ownership to prioritize requests, meet SLAs, and document resolutions.

Responsibilities

• Diagnose and resolve complex hardware, software, network, server, and Microsoft 365 issues.
• Communicate professionally with clients over the phone, provide technical guidance, and troubleshoot issues in real time.
• Acknowledge, prioritize, resolve, and document assigned service tickets within agreed SLAs.
• Manage user accounts, access permissions, endpoint devices, servers, and other IT infrastructure.
• Follow established procedures, verify client information, obtain necessary approvals, and maintain confidentiality of client data.
• Identify blockers, elevate unresolved issues appropriately, ensure requests are completed or handed over.
• Maintain accurate ticket records, troubleshooting steps, and resolution notes.
• Take ownership of assigned requests, proactively communicate updates, and follow through on tasks.

Skills

Troubleshooting IT issues

Professional phone communication

Ticket management

Confidentiality

Accountability

Hardware, software, networking, and MS

Microsoft 365 troubleshooting

Tools

ITSM platform

Job description

MicroSourcing is seeking a Systems Engineer for an onsite, dayshift role in Eastwood, Quezon City. You will provide advanced technical support, troubleshoot complex IT issues, and manage service tickets while ensuring excellent customer service and strict adherence to SLAs.

The ideal candidate will diagnose hardware, software, networking, and Microsoft 365 issues, communicate professionally with clients, and maintain accurate ticket records.