Systems Engineer

Microgenesis Business Systems; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

A technology solutions company is seeking a dedicated professional to perform installations, provide post-sales support, and conduct trainings for both internal and external customers. The ideal candidate will also assist with pre-sales activities, ensuring a smooth customer experience. The role requires strong communication, problem-solving skills, and the ability to thrive under pressure in a dynamic environment. Technical certifications and continuous learning are highly encouraged within the organization.

Qualifications

• Ability to perform installations and post-sales support efficiently.
• Continuous study and testing of products and solutions.
• Capable of providing pre-sales support and technical assistance.

Responsibilities

• Ensure quick installation and support for customers.
• Train internal and external customers on products.
• Prepare and update activity reports and coordinate with TSC.
• Provide in-house IT support to Microgenesis servers and storage.
• Conduct trainings for internal and external customers and cross-training with co-engineers.
• Prepare and submit CRM, e-mail activity reports, service slips, and coordinate with TSC Coordinators.

Skills

Strong communication skills

Problem-solving

Organizational skills

Technical certifications

Adaptable under pressure

Job description

• Performs installation and provides post-sales support for external customers at the shortest possible time to ensure that the targeted and reasonable Turnaround time is achieved.
• Conduct continuous study, testing and simulation of our products and solutions. Attend internal and vendor-sponsored training, or industry events to broaden knowledge and skills. Acquire technical certifications through self-study, sponsored, and paid certification trainings and examinations.
• Provide support on pre-sales activities such as preparation of Design, BOM, SOW, POC, Demo, and Presentations.
• Provide in-house IT support to the internal IT of the servers and storages of Microgenesis.
• Conduct trainings to internal and external customers and co-engineers (cross training)
• Prepare, update, and submit CRM, e-mail activity reports, and service slips, and continuously coordinate with the TSC Coordinator.
• Perform other functions that may be assigned by TSC supervisors and Managers such as;
• Provide in-house IT support to the internal IT of Microgenesis.
• Provide technical assistance to other business groups.
• Other business/company related matters as needed.
• A strong communicator and relationship builder.
• A capable problem-solver and organizer.
• A reliable and adaptable professional who thrives under pressure.