Systems Engineer I for Digital Transformation Solution

Mgenesis; Mandaluyong; On-site; PHP 670,000 - 893,000; Full time

Benefits offered by this job

Vacation Leave

Sick Leave

Birthday Leave

HMO upon regularization

Hybrid Work Arrangement

Life Insurance coverage upon hire

5-day work week

Sick leave convertible into cash

In-house Training & Certifications

Job summary

Mgenesis in Mandaluyong is seeking a network security professional to implement and support security solutions, assist with pre-sales activities, and provide post-sales support.

The role involves solution design, BOMs, SOWs, POCs, demos, and customer trainings, with hybrid work arrangements and opportunities for certifications. Bachelor's degree in Engineering/CSIT and strong communication skills are required.

Qualifications

• Bachelor's/College degree in Engineering (Electronic) or CS/IT.
• Strong presentation and communication skills.
• Analytical and problem-solving abilities.

Responsibilities

• Install and provide swift post-sales support to external customers, meeting turnaround times.
• Enhance product and solution expertise through self-study, testing, and trainings.
• Achieve technical certifications via self-study and sponsored programs.
• Support pre-sales activities by preparing designs, BOMs, SOWs, POCs, demos, and presentations.
• Provide in-house IT support for internal servers and storage.
• Conduct training sessions for internal and external customers and co-engineers.
• Manage reporting and coordination, including CRM and email activity reports and service slips.
• Fulfill additional duties as assigned by TSC supervisors and managers.

Skills

Presentation skills

Communication skills

Analytical thinking

People skills

Customer service skills

Interpersonal skills

Education

Engineering / CSIT degree

Job description

Level:Rank and file

Employment Type: Full-time, Permanent

Location: Mandaluyong

Schedule: Monday to Friday

Job Summary:

This role is responsible for implementing and supporting network security solutions, providing timely post-sales support, and assisting with pre-sales activities such as solution design, documentation, and demonstrations.

Duties & Responsibilities

• Install and provide swift post-sales support to external customers, consistently meeting targeted turnaround times.
• Continuously enhance product and solution expertise through self-study, testing, simulations, and attending internal, vendor-sponsored, and industry training events.
• Achieve technical certifications via self-study, sponsored programs, and paid examinations.
• Support pre-sales activities by preparing designs, Bills of Materials (BOMs), Statements of Work (SOWs), Proof of Concepts (POCs), demos, and presentations.
• Offer in-house IT support for Microgenesis's internal servers and storage.
• Conduct training sessions for internal and external customers, as well as for co-engineers (cross-training).
• Manage reporting and coordination, including preparing and submitting CRM and email activity reports, service slips, and maintaining continuous communication with the TSC Coordinator.
• Fulfill additional duties as assigned by TSC supervisors and managers.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Engineering (Electronic), Computer Science/Information Technology or equivalent.
• Required Skill(s): presentation skills, good oral and written communication skills, analytical and problem-solving skills, people skills, customer and interpersonal skills

Benefits:

• Vacation Leave
• Sick Leave
• Birthday Leave
• HMO upon regularization
• 5-day work week only
• Sick leave convertible into cash
• In-house Training & Certifications
• Great pay & incentives
• Hybrid Work Arrangement
• Life Insurance coverage upon hire