Systems Application Engineer - 1 Year Contract

Smart Infrastructure; Manila; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Flexible mobile working

Competitive compensation

Inclusive culture

Learning opportunities

Job summary

Smart Infrastructure in Manila is seeking a Level 2 IT support specialist to troubleshoot and resolve complex issues for mission-critical applications, collaborating with internal technical teams and customers. You will test updates, investigate incidents, monitor system health, and ensure reliable service delivery with a customer-centric approach.

You will work in a structured support environment, engaging in after-hours on-call when required and aligning with SLAs.

Qualifications

• Degree in IT, CS, Engineering or equivalent hands-on experience.
• 3–5 years Linux experience including troubleshooting and admin tasks.
• 3–5 years SQL and databases experience to support data analysis and issue resolution.
• Familiar with virtualization and infra tech like VMware, servers, storage, firewall and networking.
• Experience in structured technical support environments with defined SLAs.
• Customer-oriented, strong communication, willing to support after-hours as needed.

Responsibilities

• Provide Level 2 technical support for mission-critical applications; troubleshoot and resolve complex issues with internal teams and customers.
• Test and validate system updates; support pre- and post-release testing of software and firmware.
• Investigate incidents and defects; perform root cause analysis and implement fixes.
• Communicate findings and progress clearly to customers; update on issue status and resolutions.
• Monitor system health and performance; proactively identify risks and support reliability.
• Assess and coordinate ticket escalations; collaborate with teams to resolve issues by business impact.

Skills

Linux

SQL

Databases

Troubleshooting

IT Infrastructure

Customer Support

Education

Bachelor's degree in IT / Computer Science / Engineering

Tools

VMware

Servers

Networking

Storage

Job description

You'll make a difference by:

• Providing Level 2 technical support for mission-critical applications, troubleshooting and resolving complex system issues during the maintenance and support phase in collaboration with internal technical teams and customers.
• Testing and validating system updates, supporting pre- and post-release testing of application, software, and firmware updates to ensure stability and performance.
• Investigating and resolving incidents and defects, conducting root cause analysis and implementing fixes to minimize operational disruption.
• Communicating technical findings and progress clearly to customers, ensuring transparency on issue status, resolution timelines, and corrective actions.
• Monitoring system health and performance, identifying risks proactively and supporting customers in maintaining system reliability.
• Assessing and coordinating support ticket escalation, prioritizing and collaborating with internal teams to resolve issues based on business impact.

Your defining qualities:

• Strong foundation in IT systems and infrastructure, with a degree in IT, Computer Science, Engineering, or equivalent hands-on experience.
• 3-5 years of hands-on experience in Linux environments, including troubleshooting and system administration.
• 3-5 years of experience working with SQL and databases, with the ability to support data analysis and issue resolution.
• Familiarity with virtualization and infrastructure technologies, such as VMware, servers, storage, firewall, and networking environments.
• Experience working in a structured technical support or service environment, managing tickets within defined service levels.
• Customer-oriented and adaptable mindset, with strong communication skills and willingness to support after-hours or on-call when required.

In return, we offer you

• Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones
• Attractive compensation and benefits
• Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion
• Endless possibilities and opportunities for progression and learning

Recruitment Process:

• CV Screening
• A session with our recruiter to understand your motivation & your past experiences
• 1-3 Business Interviews
• Offer Stage

Come and Transform the everyday with us

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.