Systems Engineer III

RELX; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

RELX in Philippines is seeking a Systems Engineer III to ensure users are working efficiently by delivering first-class IT services. You will support the implementation and ongoing support of enterprise technology solutions across the organization, including complex deployments, upgrades, daily administration, monitoring, and documentation.

You will act as a 3rd line escalation point, mentor peers, participate in on-call rotations, interact with senior stakeholders, and contribute to

Qualifications

• Bachelor’s degree required
• 5+ years of systems/infrastructure engineering experience
• Experience administering enterprise identity platforms (Entra ID/Active Directory) and public cloud (AWS/Azure) at scale
• Experience supporting 24/7 environments with on-call/escalation rotations
• Experience mentoring junior engineers
• Experience working with globally distributed teams and senior stakeholders
• Excellent written and verbal communication skills
• Ability to learn and apply enterprise AI tools in technical workflows

Responsibilities

• Assist Enterprise Engineering Leads with delivering the EUC roadmap
• Act as a 3rd line escalation point for complex technical issues
• Share knowledge and mentor peers through lunch-and-learn sessions
• Deliver business-critical support while ensuring SLA adherence
• Collaborate with squad and engineering leads on infrastructure projects
• Participate in on-call rotation for OCC/NOC escalations and after-hours support
• Interact with senior stakeholders and provide updates on technical initiatives
• Occasional travel and off-hours work may be required

Skills

Communication

Mentoring

Stakeholder management

Global teams

Education

Bachelor’s degree

Tools

Entra ID

Active Directory

AWS

Azure

Job description

Summary

The primary objective of this role is to ensure our users are working as effectively and efficiently as possible by delivering first-class IT services. As a Systems Engineer III, you will support the implementation and ongoing support of enterprise technology solutions across the organization. This includes complex system deployments, upgrades, daily administration, monitoring, and system documentation.

Summary

The primary objective of this role is to ensure our users are working as effectively and efficiently as possible by delivering first-class IT services. As a Systems Engineer III, you will support the implementation and ongoing support of enterprise technology solutions across the organization. This includes complex system deployments, upgrades, daily administration, monitoring, and system documentation.

Accountabilities

• Assist Enterprise Engineering Leads with the execution and successful delivery of the EUC roadmap.
• Act as a point of escalation for complex technical issues and provide 3rd line support to internal squads.
• Share knowledge and foster team development by hosting lunch-and-learn sessions, mentoring peers, and driving a shift-left culture within the team.
• Deliver business-critical support to internal customers, ensuring SLA adherence and exceptional service.
• Collaborate closely with squad leads and engineering leads to deliver key infrastructure projects.
• Participate in an on-call rotation, supporting OCC/NOC escalations and providing after-hours support as needed.
• Comfortable interacting with senior stakeholders, providing updates and input on technical initiatives.
• Occasional travel and off-hours work may be required based on project timelines and business needs.

Qualifications

• Bachelor’s degree holder
• 5+ years' experience in systems/infrastructure engineering,
• Demonstrated experience administering enterprise identity platforms (Entra ID/Active Directory) and public cloud (AWS and/or Azure) at scale.
• Experience supporting business critical, 24/7 environments, including on-call/escalation rotations.
• Experience acting as a point of technical escalation and/or mentoring junior engineers.
• Experience working with globally distributed teams and senior stakeholders.
• Excellent written and verbal communication skills.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.