GDS Consulting_ServiceNow Business Analyst Manager

EY; Taguig; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A leading consulting firm is seeking a Business Analyst Manager in Taguig to lead the analysis, design, and enhancement of ServiceNow solutions. The role requires a strategic mindset and at least 6 years of overall experience, including 3-4 years of hands-on ServiceNow experience. Responsibilities include managing stakeholder engagements, driving process design workshops, and translating requirements into technical specifications. The ideal candidate should possess a Bachelor’s degree, be CSA certified and have proven experience in ITSM, HRSD, and SPM modules.

Qualifications

• 6+ years of overall experience, with at least 3-4 years of hands-on ServiceNow experience.
• Proven experience in ITSM, HRSD, IRM, CMDB/ITOM, and SPM modules.
• Strong background in business process design, assessment, and reengineering.

Responsibilities

• Lead stakeholder engagements to gather and document business requirements.
• Manage and drive process design workshops and strategy definition sessions.
• Work closely with technical teams to design scalable solutions.
• Translate business requirements into actionable technical specifications.
• Manage and support User Acceptance Testing (UAT).
• Deliver ServiceNow platform demos and walkthroughs to clients.

Skills

ServiceNow platform capabilities

Business process design

Communication skills

Agile methodologies

Leadership

Education

Bachelor’s degree in a relevant field

CSA certification

Tools

ServiceNow ITSM

CIS certifications

Job description

GDS Consulting_ServiceNow Business Analyst Manager

Location: Taguig

Other locations: Primary Location Only

Date: Mar 3, 2026

Requisition ID: 1687458

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Functional Consultant / Business Analyst HRSD/IRM/ITOM/SPM

The ServiceNow Business Analyst will lead the analysis, design, and enhancement of ServiceNow solutions across ITSM, HRSD, IRM, ITOM, CMDB, Discovery, SPM, and integrations. This role demands a strategic mindset, strong process orientation, and the ability to independently drive client engagements. The candidate should be a self‑starter who can work without supervision, manage and lead cross‑functional discussions, and deliver impactful outcomes through ServiceNow platform capabilities.

Key Deliverables:

• Lead stakeholder engagements to gather, assess, and document business requirements across ITSM, HRSD, IRM, ITOM, CMDB, Discovery, SPM, GRC and integrations.
• Manage and drive process design workshops, business assessments, and strategy definition sessions to align ServiceNow capabilities with business goals.
• Work closely with technical teams to design, document, and validate scalable solutions that meet business needs and strategic objectives.
• Translate business and functional requirements into actionable technical specifications to support development and configuration.
• Analyse and document As-Is processes; lead efforts to design and reengineer To-Be processes for improved efficiency and alignment.
• Lead coordination between client stakeholders and development teams to ensure clarity, alignment, and sign-off of requirements.
• Manage and support User Acceptance Testing (UAT), ensuring business scenarios are validated and feedback is incorporated.
• Develop and contribute to the creation of training materials, job aids, and enablement content to support solution adoption.
• Deliver ServiceNow platform demos and walkthroughs to clients, showcasing capabilities and proposed solutions.

Desired Experience:

• Bachelor’s degree in a relevant field required.
• Must be CSA certified.
• CIS certifications in ITSM, HRSD, or IRM are a plus.
• 6+ years of overall experience, with at least 3-4 years of hands‑on ServiceNow experience.
• Proven experience in ITSM, HRSD, IRM, CMDB/ITOM, and SPM modules.
• Strong background in business process design, assessment, and reengineering.
• Experience in IT Service Management processes and tools.
• Exposure to pre‑sales activities and client solutioning is desirable.
• Familiarity with agile methodologies and product management practices.
• Demonstrated ability to lead presentations, training sessions, and client workshops.
• Strong communication skills, both written and verbal with the ability to influence and drive conversations.
• Ability to work independently and take ownership of deliverables.
• Demonstrated leadership, integrity, and strategic thinking.