System Operations Engineer

Omega CRM, A Merkle Company; España; Remote; PHP 2,949,000 - 4,213,000; Full time

Benefits offered by this job

Health insurance

Home Office

Trainings & Certifications

Flexible Schedule

Flexible retribution

Permanent contract

Job summary

Omega CRM, a Merkle Company, is seeking a System Operations Specialist to drive operational excellence for core systems. You will ensure compliance, coordinate backups and DR testing, monitor SLAs, and manage incidents across infrastructure, databases, and cloud services.

Ideal candidates have 2+ years in IT operations, strong English, and familiarity with AWS, Snowflake/dbt, Python, SQL, and IaC tools. Remote work from Spain supports global collaboration with a top pharma client.

Qualifications

• 2+ years working as System Lead or similar.
• Understanding of hardware, software, networking and databases.
• Proven work experience in an IT technical support or similar role.
• Experience in regulated environments and multicultural teams is a plus.

Responsibilities

• Compliance documentation and operational governance.
• Coordinating backups, DR testing, and incident resolution.
• Monitor service levels and access identities.
• Coordinate patches and infrastructure changes.
• Manage change control and incident/problem management.
• Work with IT to retire or migrate legacy systems.
• Onboard systems to the EOC and coordinate knowledge transfer.
• Communicate transition results to the EOC reporting team.

Skills

customer oriented

well organized

excellent communication

team player

English proficiency

German/Spanish/Japanese/Mandarin aPlus

present information effectively

infrastructure topics

ITIL v3.0 fundamentals

AWS pipeline

Snowflake/dbt data modelling

Snaplogic knowledge

Python

SQL

AWS CDK/CloudFormation

Jenkins/AWS CodePipeline

Tools

Snowflake

dbt

SnapLogic

Python

SQL

Jenkins

AWS CodePipeline

AWS CodeBuild

AWS CDK

CloudFormation

Glue

PySpark

Airflow

S3

Step Functions

Job description

Job Description

Omega CRM Consulting is looking for a System Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies. The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.

• Compliance documentation
• Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
• Service Level Agreement monitoring
• Access & identity monitoring
• Coordinating (but not performing) server and database patches
• Incident troubleshooting
• Small enhancements/configuration changes to software
• Coordinating software management
• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
• Collecting & Processing Demands from Business Users
• Performing Incident & Problem Management
• Performing Change Management
• Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
• Decommissioning (Retiring) systems
• Coordinating System Archiving
• Coordinating the onboarding of systems from functional areas to the EOC
• Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
• Communicating system transition results back to the EOC reporting team

Skills

• Must be customer oriented
• Must be well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills
• Other languages such as German, Japanese, Mandarin, Spanish a plus
• Must be able to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Working knowledge of:
• Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow)
• Data transformation and modelling using Snowflake and dbt
• Good to have knowledge of data integration tools (Snaplogic)
• Python and SQL (advanced)
• Infrastructure as Code (AWS CDK / CloudFormation) - pipelines and transformations are deployed as reusable blueprints across environments
• CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild)

Experience

• 2+ years working as System Lead or Similar
• Good Understanding of assigned application and system lead support service tasks
• Understanding and experience working with Hardware, software, networking and databases
• Proven work experience in an IT technical support or similar role
• Experience working in a regulated environment is a plus
• Experience working in a multicultural diverse environment

What Do We Offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About Us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

#OMEGA

Location

Remote - Spain

Brand

Omega

Time Type

Full time

Contract Type

Permanent