Lead Operational Intelligence Engineer

EPAM Systems; Mexico; On-site; PHP 8,777,000 - 11,912,000; Full time

Benefits offered by this job

Career growth

LinkedIn learning solutions

English classes with certified teacher

Employee stock purchase plan

30 days December bonus

Job summary

EPAM Systems is seeking a highly experienced Lead Operational Intelligence Engineer to lead, design, and optimize our observability platforms across multi-cloud environments. You will supervise Elastic Stack clusters, architect PoCs, and drive incident response, performance tuning, and cost optimization.

You will mentor engineers, implement IaC with Terraform and Ansible, and collaborate with cross-functional teams to deliver secure, scalable solutions while maintaining excellent SLAs.

Qualifications

• 5+ years of experience in Operational Intelligence with leadership in large-scale observability platforms.
• Proven ability to architect and manage Elastic clusters in multi-cloud environments.
• Deep knowledge of Elastic Stack components: Elasticsearch, Kibana, Logstash.
• Advanced Terraform and Ansible; familiarity with Jenkins CI or GitOps tools.
• Advanced Python scripting for automation and data processing.
• Strong incident management experience with PagerDuty and related tools.
• Experience scaling fault-tolerant platforms with security and compliance.
• Mentor and grow team members; bridge technical and non-technical teams.
• Excellent English communication skills (B2+).

Responsibilities

• Oversee availability, performance, security, and SLAs of observability and search platforms.
• Provide technical leadership during incidents and on-call resolutions.
• Develop and maintain platform docs, SOPs, and knowledge resources.
• Collaborate with cross-functional teams and vendors on requirements, upgrades, and installations.
• Lead feature enhancements and self-service capabilities; drive AI-driven observability initiatives.
• Architect PoCs for platform innovation, including Kubernetes migrations and data processing models.
• Mentor team members, supervise Elastic clusters via IaC tools, and ensure best practices.

Skills

Leadership

Elastic Stack

Terraform

Ansible

Python

Incident management

Troubleshooting

Security & compliance

Mentoring

English (B2+)

Tools

Kubernetes

Kibana

Logstash

PagerDuty

Uptrends

Jenkins

GitOps

Job description

We are looking for a highly experienced and dynamic Lead Operational Intelligence Engineer to join our team.

Responsibilities

• Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs
• Provide technical leadership during complex incidents and escalate resolutions promptly during on-call periods
• Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources
• Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements, drive strategic initiatives, and manage installations, troubleshooting, and upgrades
• Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation
• Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration
• Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code tools like Terraform and Ansible, while mentoring team members on best practices
• Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements
• Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments
• Establish and enhance comprehensive alerting and incident management workflows, integrating sophisticated monitoring tools such as Kibana Rules, Watchers, and PagerDuty
• Supervise the ingestion, enrichment, backup, and restoration of large-scale platform data while optimizing data workflows
• Lead and plan critical operational events such as SSL certificate rotations, cluster migrations, or scalability optimization projects

Requirements

• 5+ years of experience in Operational Intelligence, with a proven track record of leadership and technical expertise in managing large-scale observability platforms
• Demonstrated ability to architect and manage Elastic clusters in complex, multi-cloud environments
• In-depth knowledge of Elastic Stack components, including advanced configurations of Elasticsearch, Kibana, and Logstash
• Advanced proficiency in Infrastructure-as-Code tools like Terraform and Ansible, with demonstrated flexibility in adapting other tools like Jenkins CI or GitOps frameworks
• Advanced Python scripting skills for automation, data processing, and extending platform interoperability
• Deep understanding of incident management frameworks and workflows with tools like PagerDuty, Uptrends, and other enterprise monitoring solutions
• Proven expertise in troubleshooting and resolving complex platform challenges under tight SLAs
• Strong capability in managing and scaling fault-tolerant platforms while ensuring performance, security, and compliance across large distributed systems
• Demonstrated ability to mentor and grow team members, manage priorities, and act as a bridge between technical and non-technical teams
• Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills

Nice to have

• Expertise in scripting with Groovy or experience in advanced Linux administration to optimize platform processes
• Track record of optimizing observability workflows with additional integrations or customizations in tools like Uptrends, PagerDuty, or Elastic features
• Hands-on experience with advanced Elastic Synthetics setups for robust monitoring and custom synthetic testing frameworks
• Experience driving strategic initiatives such as modernization through AI tooling, cloud-native transitions, or cost-saving observability optimizations

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status or any other characteristic protected by applicable law.

By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.