Salesforce Technical Lead

Omega CRM, A Merkle Company; España; Hybrid; PHP 669,600 - 1,004,400; Full time

Benefits offered by this job

Health insurance

Flexible Schedule

Certifications plan

Home Office support

Flexible retribution

Job summary

Omega CRM, A Merkle Company is seeking a Salesforce Technical Lead to provide support and technical leadership on Salesforce projects. You will work closely with sales and functional teams, ensuring that projects meet technical standards and objectives.

Must have 3+ years of experience with Salesforce.com implementations, including Sales Cloud, Service Cloud, and Marketing Cloud, along with agile methodologies. We offer a permanent contract, flexible working hours, and professional development opportunities.

Qualifications

• 3+ years of experience in the full lifecycle of Salesforce.com implementations.
• Proven experience with Salesforce.com projects in different modules.
• Strong understanding of agile methodologies.

Responsibilities

• Provide support to sales and functional teams with technical knowledge.
• Support PM/DM in technical leadership and solution design.
• Ensure compliance with software quality standards.

Skills

Salesforce implementation

Agile methodologies

Sales Cloud

Service Cloud

Marketing Cloud

Technical leadership

High level of English

Job description

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Technical Lead.

MAIN TASKS

• Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.
• Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.
• Detect and notify risks in the technical management of project/client profitability.
• Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.
• Ensure the fulfillment of the project's technical objectives.
• Ensure compliance with the agreed software quality standards with Omega's Technical Management.
• Supervise the effort estimations of the development and support team during the testing phase of a project.
• Collaborate with the PM/DM in project demos for the client.
• Ensure the final delivery of technical documentation for a project.
• Participate in the development and training of the technical team, advising them to improve their technical skills.
• Identify possible technical Up & Cross Selling opportunities.
• Identify possible methodological improvements for the technical team.
• Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.

REQUIRED EXPERIENCE

• 3+ years participating in the full lifecycle of Salesforce.com implementations.
• Experience in Salesforce.com projects.
• Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud,
• Experience with agile methodologies.
• High level of English.

WHAT WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.