Salesforce Marketing Cloud Platform Manager (Pharmaceutical Sector)

Omega CRM, A Merkle Company; España; Remote; PHP 4,923,000 - 6,681,000; Full time

Benefits offered by this job

Permanent contract

Flexible schedule

Training & Certifications

Home Office

Flexible retribution

Health insurance

Omega in action

Job summary

Omega CRM Consulting seeks a Salesforce Marketing Cloud Platform Manager to collaborate with a top 15 global pharmaceutical company. You will enable the HPS DU Campaign Automation Services to build and automate journeys, using Salesforce Marketing Cloud and related tools.

You will manage technical aspects, optimize workflows, and maintain spaces in Atlassian tools (JIRA, Confluence, Bitbucket) while coordinating with Campaign Support Services and Platform Management Omnichannel.

Qualifications

• Bachelor’s degree in technical studies or business administration.
• 2–3 years of Salesforce Marketing Cloud or Adobe Campaign experience.
• Knowledge of CDP is a big plus.
• Technical marketing automation certification preferred (Architect or Developer).
• Experience translating business and technical requirements into software enhancements.
• Knowledge of databases, SQL, ETL, and web (API) calls.
• Exposure to Atlassian tools (Confluence, JIRA, BitBucket) is a plus.
• Pharma knowledge (including Veeva CRM) is a plus.

Responsibilities

• Ensure campaign workflows and deliveries align with campaign briefs and markets.
• Ensure high end-to-end and on-time quality of campaigns with proper QA.
• Own and optimize campaign processes, including platform automation and innovation.
• Provide technical specs and conduct UAT for software enhancements.
• Debug workflow issues and report platform bugs with IT support.
• Document enhancements, templates, and technical processes.
• Create and maintain technical workflows, templates, landing pages, and HTML content.
• Collaborate with Campaign Support Services and Platform Management Omnichannel.

Skills

Salesforce Marketing Cloud

Campaign management

Project management

English fluency

Technical marketing automation

Education

Bachelor’s Degree in technical studies or business administration

Tools

Confluence

JIRA

Bitbucket

CDP

Adobe Campaign

Job description

Omega CRM Consulting is looking for a Salesforce Marketing Cloud Platform Manager that would like to collaborate with one of the top 15 global pharmaceutical companies.

The Salesforce Marketing Cloud Platform Manager will enable the HPS DU (Human Pharma Delivery Unit) Campaign Automation Services to efficiently and effectively build and automate campaign journeys with their expertise and management of technical aspects of the platforms. The primary platform will be Salesforce Marketing Cloud, but may also include other tools across tour client´s digital engagement environment, such as other Adobe Marketing Cloud software, CDP - customer data platforms, database management systems, and proprietary work-intake tools. The Platform Manager will also leverage and help maintain team-specific spaces within the Atlassian tool stack, including JIRA, Confluence, and BitBucket.

Duties & Responsibilities

• Ensure that campaign workflows and deliveries are built to serve the business needs and expectations as defined in the campaign briefings provided by the markets
• Ensure high end-to-end and on-time quality of campaigns, including proper setup to enable measurement and QA-s of campaigns
• Owning and optimizing campaign processes, including platform automation and driving innovation ideas for efficiency and quality.
• Technical spec input and user acceptance testing (UAT) of software enhancements within the marketing automation toolset
• Debugging of workflow and delivery issues, plus reporting and tracking of platform issues and bugs with IT support
• Documentation of enhancements, templates, and technical processes
• Creation and maintenance of technical workflows, campaign workflow templates, landing pages (web applications), and HTML content
• Collaborating with the Campaign Support Services.
• Communicating & close collaboration with Platform Management Omnichannel

Requirements & Desired Skills

• Bachelor’s Degree in technical studies or business administration with a strong tech background.
• Excellent campaign management and project management skills, with the ability to prioritize workload efficiently and to manage multiple, complex projects simultaneously
• At least 2-3 years of Salesforce Marketing Cloud or Adobe Campaign experience, knowledge of CDP is a big plus
• Technical marketing automation certification preferred (ie. Architect or Developer is ideal of any enterprise marketing automation platform)
• Experience in translating business and technical requirements into software enhancements.
• Knowledge of databases, SQL, ETL, and web (API) calls.
• Strong understanding of the Software Development Life Cycle (SDLC), knowledge of CDP is a big plus
• Experience in a software house, consultancy, or project delivery environment preferred.
• Knowledge of email and website design preferred.
• Exposure to Atlassian tools (Confluence, JIRA, BitBucket) is a plus.
• Pharma knowledge (including Veeva CRM) is a plus.
• Experience in production support and troubleshooting preferred.
• Self-motivated, detail-oriented, and adaptable.
• Fluency in English.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, etc)
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 570 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow