System Engineer

Reed Elsevier Philippines; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Flexible hybrid work

IT Equipment provided

HMO from Day 1 for you and FOUR free?

Retirement package with company match

Life and Accident Insurance from Day 1

24 annual PTOs + 6 after 5 years

Annual merit increase and incentives

Learning and certification programs

Job summary

Reed Elsevier Philippines is seeking a Systems Engineer III to join our EUC Enterprise Engineering team. You will deliver first-class IT services, support enterprise tech deployments, upgrades, and daily administration across the organization.

The role involves escalations, knowledge sharing, and collaboration with engineering leads to drive infrastructure projects. Occasional travel and after-hours work may be required.

Qualifications

• Bachelor's Degree.
• Excellent understanding of enterprise infrastructure and cloud platforms such as Azure, AWS, Active Directory, and other authentication services.
• Hands-on experience with DNS and DHCP, and solid working knowledge of SCOM for infrastructure monitoring and alerting.
• Strong grasp of Windows Server environments; experience with Mac and Linux enterprise systems is a plus.
• Proven ability to identify automation opportunities, streamline processes, and reduce manual workload.
• A self-starter with excellent communication skills and a passion for continuous improvement.

Responsibilities

• Assist Enterprise Engineering Leads with execution and delivery of the EUC roadmap.
• Act as a point of escalation for complex technical issues and provide 3rd line support to internal squads.
• Share knowledge and foster team development by hosting lunch-and-learn sessions and mentoring peers.
• Deliver business-critical support to internal customers, ensuring SLA adherence and high service quality.
• Collaborate with squad leads to deliver infrastructure projects.
• Participate in an on-call rotation and support OCC/NOC escalations.
• Provide updates to senior stakeholders on technical initiatives.
• Occasional travel and off-hours work may be required.

Skills

Enterprise infrastructure

Automation opportunities

Communication skills

Windows Server expertise

Problem solving

Education

Bachelor's Degree

Tools

Azure

AWS

Active Directory

DNS

DHCP

SCOM

Windows/Linux servers

Mac

Job description

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup (1-2 day/month onsite reporting).
• IT Equipment provided.
• HMO coverage starting from Day 1 for you and FOUR FREE dependents.
• Attractive retirement package with company matching.
• Life and Accident Insurance starting Day 1.
• 24 Annual PTOs, additional 6 once you reach your 5th year with us.
• Competitive benefits with annual merit increase and incentives.
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.).

Work Arrangement:

• Set-Up: Hybrid (with 1-2/month onsite reporting)
• Location: Location: UP AyalaLand Technohub, Commonwealth, Quezon City

Job Description:

We have a fantastic opportunity for a Systems Engineer III to join our EUC Enterprise Engineering team at Elsevier. The primary objective of this role is to ensure our users are working as effectively and efficiently as possible by delivering first-class IT services. As a Systems Engineer III, you will support the implementation and ongoing support of enterprise technology solutions across the organization. This includes complex system deployments, upgrades, daily administration, monitoring, and system documentation.

Key responsibilities

• Assist Enterprise Engineering Leads with the execution and successful delivery of the EUC roadmap.
• Act as a point of escalation for complex technical issues and provide 3rd line support to internal squads.
• Share knowledge and foster team development by hosting lunch-and-learn sessions, mentoring peers, and driving a shift-left culture within the team.
• Deliver business-critical support to internal customers, ensuring SLA adherence and exceptional service.
• Collaborate closely with squad leads and engineering leads to deliver key infrastructure projects.
• Participate in an on-call rotation, supporting OCC/NOC escalations and providing after-hours support as needed.
• Comfortable interacting with senior stakeholders, providing updates and input on technical initiatives.
• Occasional travel and off-hours work may be required based on project timelines and business needs.

What We’re Looking For:

• Bachelor's Degree.
• Excellent understanding of enterprise infrastructure and cloud platforms such as Azure, AWS, Active Directory, and other authentication services.
• Hands-on experience with DNS and DHCP, and solid working knowledge of SCOM for infrastructure monitoring and alerting.
• Strong grasp of Windows Server environments; experience with Mac and Linux enterprise systems is a plus.
• Proven ability to identify automation opportunities, streamline processes, and reduce manual workload.
• A self-starter with excellent communication skills and a passion for continuous improvement.