Support Representative I (Contingent)

ADP, Inc.; Makati; On-site; PHP 260,000 - 420,000; Full time

Job summary

ADP, Inc. in Makati, Philippines is seeking a Teledata Representative responsible for handling payroll-related inquiries and resolving issues to ensure a positive client experience. Strong communication, data entry accuracy, and adaptability to payroll software updates are essential.

The role emphasizes teamwork, attention to detail, and delivering high-quality customer service in a fast-paced environment.

Qualifications

• Strong customer service skills and professional communication.
• Detail-oriented with accurate data entry abilities.
• Problem-solving skills to promptly address customer concerns.
• Ability to work in a team and adapt to payroll software updates.

Responsibilities

• Inbound inquiries related to payroll processes and resolving issues promptly.
• Ensure a positive client experience through professional communication.

Skills

Customer service

Data entry

Payroll knowledge

Communication

Job description

Teledata Representative is an inbound associate responsible in ensuring positive client experience by addressing inquiries related to payroll processes and resolving issues promptly. This position requires a strong understanding of payroll procedures, excellent communication skills, and a commitment to delivering high-quality customer service.

Strong customer service skills with the ability to handle inquiries in a professional and courteous manner. Detail-oriented with excellent data entry skills. Effective problem-solving abilities to address customer concerns. Excellent communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Adaptability to changes in payroll procedures and software updates.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.