NAS Talent RM Service Technical Product Consultant I

ADP; Philippines; On-site; PHP 300,000 - 520,000; Full time

Job summary

ADP is hiring a Technical Product Consultant I in the Philippines. The role involves mastering products and applications, owning the technical relationship with customers and internal teams, and developing solutions to complex problems.

You will strive to sustain a long-term partnership, ensure customer success, and deliver proactive technical support. Ideal candidates have a Bachelor's in an HCM-related field or equivalent experience with 3–4 years in client service, strong teamwork, ethics,

Qualifications

• Bachelor's degree in HCM field or equivalent education and experience.
• 3–4 years of client service experience.

Responsibilities

• Own the technical relationship with customers and internal teams.
• Develop solutions to resolve complex technical problems.
• Proactively troubleshoot and deliver technical solutions to drive customer success.

Skills

Client relationships

Team collaboration

Analytical thinking

Time management

Learning agility

Web technologies

Operating systems

Education

Bachelor's degree in HCM or related field

Tools

Operating systems

Job description

ADP is hiring a Technical Product Consultant I. This position is responsible for mastering products/applications and owning the technical relationship with our customers and the internal teams. The Technical Product Consultant is not only the technical support contact but also responsible for maintaining a high level of Customer Service. The position is responsible for developing solutions to resolve complex technical problems and counsel with customers. The goal of this position is to develop and manage a long-term partnership with customers to ensure they remain successful and realize the full value of their investment. The position drives customer satisfaction by proactively managing, troubleshooting and delivering technical solutions.

Bachelors degree in HCM related field or equivalent education and experience 3 4 years of experience working in a client service environment Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance‑based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and escalated to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical and time management skills Strong client/admin service orientation

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.