Gaming Support Team Lead: Tech, Billing & Dropshipping

Reliasourcing; Pasay; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid training

Job summary

A customer service provider seeks a Team Lead to manage and support a high-performing team in the Gaming sector. The ideal candidate should have over 3 years of relevant experience, a robust background in technical support, billing, and e-commerce operations, particularly dropshipping. Responsibilities include coaching, performance monitoring, and resolving escalations while ensuring quality service levels are achieved. A fast-paced, shifting schedule is required for this full-time position.

Qualifications

• Minimum of 3 years Team Lead experience in a BPO or customer service setting.
• Strong background in Technical Support, Billing, and E-commerce.
• Knowledge of dropshipping processes and platforms is required.

Responsibilities

• Lead, coach, and motivate a team of customer support representatives.
• Monitor daily operations to meet service levels and quality standards.
• Provide guidance on technical concerns and billing inquiries.
• Handle escalations and ensure timely resolution of customer concerns.
• Conduct regular team huddles and performance reviews.

Skills

Technical Support

Billing

E-commerce

Leadership

Communication

Problem-solving

Education

Bachelor's Degree

Job description

A customer service provider seeks a Team Lead to manage and support a high-performing team in the Gaming sector. The ideal candidate should have over 3 years of relevant experience, a robust background in technical support, billing, and e-commerce operations, particularly dropshipping. Responsibilities include coaching, performance monitoring, and resolving escalations while ensuring quality service levels are achieved. A fast-paced, shifting schedule is required for this full-time position.