Customer Support Associate

MicroSourcing; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Paid time-off

Life insurance

Performance bonus

Flexible work

Job summary

MicroSourcing International in Eastwood, Quezon City is seeking a Customer Support Associate to help clients across multiple products. You will be the first point of contact for issues, triage cases, and log them in Salesforce to ensure timely resolution.

This hybrid role offers night shifts, competitive rewards, and opportunities for growth in a diverse, inclusive team. Join us to deliver outstanding support and grow your career with a leading offshore MSP in the Philippines.

Qualifications

• Experience in handling customer inquiries across multiple products.
• Ability to log, triage, and resolve support cases.
• Strong communication and problem-solving skills.

Responsibilities

• Support clients across multiple products.
• Initial point of contact for customer support issues.
• Log and track issues in Salesforce.
• Triage incoming support cases.
• Handle client configurations.
• Manage support cases through lifecycle.

Skills

Customer support

Salesforce

Troubleshooting

Client communication

Tools

Salesforce

Job description

Job Description

Discover your 100% YOU with MicroSourcing!

Position

Customer Support Associate

Work setup

Hybrid | Night shift

Location

Eastwood, Quezon City

Why join MicroSourcing

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Role Overview

• Support clients across multiple products


• Initial point of contact for customer support issues


• Responsible for support cases through the entire life cycle of the support case


• Log and track issues in support ticketing system (SalesForce)


• Triage incoming support cases


• Responsible for handling intricate customer support issues


• Handle client configurations

Handle support cases related to internal/external configuration changes/tasks, data entry, etc.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements