Support Associate

51Talk; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

51Talk is seeking an entry-level support associate in Metro Manila to assist customers and staff by handling inquiries and basic concerns. You will monitor attendance, availability, and engagement, and conduct timely follow-ups to ensure issues are resolved efficiently.

Responsibilities include updating records and trackers, preparing reports, and coordinating with internal teams to resolve concerns. A Bachelor’s degree is preferred; strong communication, interpersonal skills, and the ability to

Qualifications

• Bachelor’s degree in Psychology, Business Administration, Mass Communication, Education, or Computer Science.
• Open to newly graduates
• Good communication and interpersonal skills
• Organized, detail-oriented, and able to manage multiple tasks

Responsibilities

• Provide Assistance by handling inquiries and basic concerns.
• Monitor Activities by tracking attendance, availability, and engagement.
• Conduct Follow-ups on pending requirements, attendance, and other concerns.
• Handle Requests by processing and endorsing concerns.
• Update Records and Reports by maintaining trackers and preparing reports.
• Coordinate with Internal Teams to resolve and follow up on concerns.

Skills

Good communication

Organized

Education

Bachelor’s degree in Psychology, Business Administration, Mass Communication, Education, or Computer Science

Job description

Key Responsibilities

• Provide Assistance by handling inquiries and basic concerns.

• Monitor Activities by tracking attendance, availability, and engagement.

• Conduct Follow-ups on pending requirements, attendance, and other concerns.

• Handle Requests by processing and endorsing concerns.

• Update Records and Reports by maintaining trackers and preparing reports.

• Coordinate with Internal Teams to resolve and follow up on concerns.

Qualifications:

• Bachelor’s degree in any of the following or related fields: Psychology, Business Administration, Mass Communication, Education, Computer Science

• Open to newly graduates

• Good communication and interpersonal skills

• Organized, detail-oriented, and able to manage multiple tasks