Support Assistant (Remote)

Gavin Zickerman Quinton Samuels Operations; Manila; Remote; PHP 259,000 - 346,000; Full time

Job summary

Gavin Zickerman Quinton Samuels Operations is seeking a reliable Recruiting & Candidate Support Assistant located in the Philippines to support our U.S. recruiting operations.

This remote role focuses on candidate communication, scheduling, sourcing support, and administrative tasks to keep applicants engaged and moving through the hiring process. You will help through text messaging, reminders, and accurate record-keeping, while following established processes and learning new systems.

Qualifications

• Fluent or highly proficient in written English
• Comfortable communicating with U.S.-based candidates
• Organized and detail-oriented
• Able to manage multiple conversations at the same time
• Comfortable working with computers and online systems
• Able to follow instructions and established processes
• Consistent about documenting activity and updating candidate records
• Dependable and punctual
• Comfortable working independently in a remote environment
• Able to recognize when a question should be escalated rather than guessing
• Willing to learn new systems and processes
• Comfortable working during agreed-upon U.S. business hours

Responsibilities

• Send text messages to applicants and candidates
• Respond to candidate messages promptly and professionallyContact applicants regarding available opportunities
• Follow up with candidates who have not responded
• Schedule candidates for orientations and other required appointments
• Send orientation confirmations and reminders
• Follow up with candidates before scheduled orientations
• Contact candidates who miss or fail to attend an orientation
• Reschedule candidates when appropriate
• Confirm candidate availability and continued interest
• Provide candidates with approved instructions and basic information
• Escalate questions or issues to the appropriate U.S. team member when necessary
• Update candidate records and statuses in our applicant tracking system
• Maintain accurate notes regarding candidate conversations and activity
• Help organize candidate pipelines so the recruiting team knows who is ready for the next step
• Assist with posting approved opportunities in Facebook groups and other designated recruiting channels
• Monitor responses to recruiting posts
• Assist with candidate sourcing and basic applicant research
• Help identify applicants who may meet the basic requirements of open positions
• Perform other recruiting-support and administrative tasks as assigned

Skills

Fluent English

US candidate comms

Organized

Text messaging

Remote work

Multitasking

Tools

Workable

Text Request

ZipRecruiter

Facebook Groups

Job description

Location: Philippines – Remote
Pay: $3.00–$4.00 USD per hour
Schedule: U.S. business hours / schedule to be discussed
Position Type: Remote

About the Position

A U.S.-based company is looking for a dependable, highly organized Recruiting & Candidate Support Assistant located in the Philippines to support our U.S. recruiting operations.

This is a candidate communication, scheduling, sourcing support, and administrative position.

You will help us keep applicants engaged and moving through the hiring process by communicating with candidates through text and other channels, scheduling orientations, sending reminders, following up with applicants, maintaining accurate candidate information, and assisting our recruiting team with day-to-day candidate activity.

You do not need to be an experienced U.S. recruiter.

We are looking for someone who is responsive, organized, comfortable communicating with a high volume of people, able to follow processes, and willing to learn.

What You Will Do

Your responsibilities will include:

• Send text messages to applicants and candidates
• Respond to candidate messages promptly and professionallyContact applicants regarding available opportunities
• Follow up with candidates who have not responded
• Schedule candidates for orientations and other required appointments
• Send orientation confirmations and reminders
• Follow up with candidates before scheduled orientations
• Contact candidates who miss or fail to attend an orientation
• Reschedule candidates when appropriate
• Confirm candidate availability and continued interest
• Provide candidates with approved instructions and basic information
• Escalate questions or issues to the appropriate U.S. team member when necessary
• Update candidate records and statuses in our applicant tracking system
• Maintain accurate notes regarding candidate conversations and activity
• Help organize candidate pipelines so the recruiting team knows who is ready for the next step
• Assist with posting approved opportunities in Facebook groups and other designated recruiting channels
• Monitor responses to recruiting posts
• Assist with candidate sourcing and basic applicant research
• Help identify applicants who may meet the basic requirements of open positions
• Perform other recruiting-support and administrative tasks as assigned

Systems & Resources You May Use

Training will be provided on the systems and processes required for the position.

Our current recruiting resources include:

Workable – Applicant tracking and candidate management

Text Request – Candidate text messaging and communication

ZipRecruiter – Applicant and recruiting support

Facebook Groups – Candidate sourcing and recruiting outreach

Additional systems may be introduced as the position develops.

What We're Looking For

• Fluent or highly proficient in written English
• Comfortable communicating with U.S.-based candidates
• Professional and friendly in written communication
• Very comfortable sending and responding to text messages
• Organized and detail-oriented
• Able to manage multiple conversations at the same time
• Comfortable working with computers and online systems
• Able to follow instructions and established processes
• Consistent about documenting activity and updating candidate records
• Dependable and punctual
• Comfortable working independently in a remote environment
• Able to recognize when a question should be escalated rather than guessing
• Willing to learn new systems and processes
• Comfortable working during agreed-upon U.S. business hours

Previous experience with recruiting, staffing, customer service, virtual assistance, appointment setting, scheduling, call centers, or candidate support is helpful but not required.

Technology Requirements

You must have:

• Your own reliable computer
• Reliable high-speed internet connection
• A quiet and professional place to work
• Reliable backup plan for internet or power interruptions
• Ability to use web-based business applications
• Ability to participate in online training and video meetings

What Success Looks Like

Success in this position means candidates don't get lost because nobody followed up.

Applicants receive timely responses.

Orientations are scheduled correctly.

Candidates receive reminders.

No-shows are followed up with.

Candidate records stay organized and current.

The U.S. recruiting team can quickly see where each candidate is in the process.

And candidates receive a professional, responsive experience from their first interaction through orientation.

Compensation

$3.00–$4.00 USD per hour, depending on experience, communication skills, availability, and overall fit.

Additional hours and responsibilities may become available based on performance and business needs