Support Analyst: Platform Admin & Process Optimizer

Outdesk.; Philippines; Remote; PHP 360,000 - 600,000; Full time

Job summary

Outdesk is seeking a proactive Support Analyst to deliver first-level operational support, manage ServiceNow/Jira/Confluence configurations, and generate periodic reports. The role emphasizes system health, asset tracking, and collaboration with internal and external stakeholders to improve efficiency.

The ideal candidate will bring a strong technical background, experience with enterprise platforms, and the ability to navigate a complex environment, including university-like settings.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• Experience with platform administration, especially ServiceNow.
• Familiarity with Jira and Confluence in development environments.

Responsibilities

• Provide first-level analysis and triage for client inquiries.
• Assist in patch releases and system upgrades to maintain functionality.
• Generate monthly reports for stakeholders and manage licensing/invoicing.

Skills

Analytical thinking

Communication

Agile methodologies

Education

Bachelor's degree in Engineering, Science, or Computer Science

Tools

ServiceNow

Jira

Confluence

AWS

Google

Job description

Outdesk is seeking a proactive Support Analyst to deliver first-level operational support, manage ServiceNow/Jira/Confluence configurations, and generate periodic reports. The role emphasizes system health, asset tracking, and collaboration with internal and external stakeholders to improve efficiency.

The ideal candidate will bring a strong technical background, experience with enterprise platforms, and the ability to navigate a complex environment, including university-like settings.