Operations Analyst: Process & Data Excellence

HCM Nexus; Taguig; On-site; PHP 670,000 - 893,000; Full time

Job summary

Nexus Recruitment Group is seeking a highly organized Business Operations Associate to support the daily execution of internal processes, service delivery functions, and business reporting within a shared services environment. This role collaborates with cross-functional teams to ensure accuracy, timeliness, and efficiency in operational activities aligned with organizational goals.

The ideal candidate is resourceful, process-driven, and comfortable working with data, documentation, and multiple

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or related field.
• 1–3 years in business operations or shared services.
• Proficient in Excel, PowerPoint, and business documentation tools.
• Strong attention to detail and accuracy with data and reporting.
• Excellent time management and ability to handle multiple priorities.
• Effective communication and interpersonal skills.
• Experience with SAP, ServiceNow, or JIRA is advantageous.

Responsibilities

• Execute and support routine operational processes in line with department standards and SLAs.
• Monitor task queues, track service requests, and ensure timely completion of operational workflows.
• Assist in data collection, entry, validation, and preparation of routine business reports.
• Coordinate with internal stakeholders to gather inputs, resolve issues, and maintain process alignment.
• Maintain accurate records, process documentation, and internal files.
• Identify inefficiencies or discrepancies and escalatea them appropriately to team leads or management.
• Contribute to continuous improvement initiatives through feedback and documentation updates.
• Support ad-hoc administrative and project coordination tasks as needed.

Skills

Excel

PowerPoint

Documentation Tools

Communication

Time Management

Attention to Detail

Interpersonal Skills

SAP

ServiceNow

JIRA

Education

Bachelor's degree in Business Administration, Operations Management, Finance, or related field

Tools

SAP

ServiceNow

JIRA

Job description

About the job Business Operations Associate

Job Summary:

We are seeking a highly organized and detail-oriented Business Operations Associate to support the daily execution of internal processes, service delivery functions, and business reporting within a shared services or enterprise support environment. This role works closely with cross-functional teams to ensure the accuracy, timeliness, and efficiency of operational activities that contribute to broader organizational goals.

The ideal candidate is resourceful, process-driven, and comfortable working with data, documentation, and multiple systems in a fast-paced business setting.

Key Responsibilities:

• Execute and support routine operational processes in line with department standards and SLAs.
• Monitor task queues, track service requests, and ensure timely completion of operational workflows.
• Assist in data collection, entry, validation, and preparation of routine business reports.
• Coordinate with internal stakeholders to gather inputs, resolve issues, and maintain process alignment.
• Maintain accurate records, process documentation, and internal files.
• Identify inefficiencies or discrepancies and escalate them appropriately to team leads or management.
• Contribute to continuous improvement initiatives through feedback and documentation updates.
• Support ad-hoc administrative and project coordination tasks as needed.

Qualifications:

• Bachelors degree in Business Administration, Operations Management, Finance, or a related field.
• 1-3 years of experience in business operations, administrative support, or shared services roles.
• Proficiency in Microsoft Excel, PowerPoint, and business documentation tools.
• Strong attention to detail and accuracy in handling data and reporting.
• Good time management and organizational skills, with the ability to handle multiple priorities.
• Effective communication and interpersonal skills.
• Experience with enterprise systems or workflow tools (e.g., SAP, ServiceNow, JIRA) is an advantage.