Supplier Success Professional

Cloudstaff; Pampanga; Presencial; PHP 335 000 - 513 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Flexible leave credits

Salary review after performance

Company-provided PC/Laptop and fiber""

Weekly perks: coffee, meals and beerFr

Equity/Employee Share Units program

Annual performance review with salary

Resumo da oferta

Cloudstaff is hiring a Supplier Success Professional in Pampanga to join a high-energy team. You will help nurture a world-class supplier prequalification system while serving as the first point of contact for customers by phone, email and chat.

Responsibilities include providing professional customer support, resolving issues, updating records in SFDC, and sharing feedback with Product, Sales and Marketing teams. Training is 8 weeks with peak-season expectations and full onboarding support.

Qualificações

• Experience as a Customer Support Specialist or similar CS role.
• Excellent written and oral communication.
• Active listening and thinking two steps ahead.
• Working PC knowledge, Windows preferred and related applications (IT industry is an advantage).
• Affinity for learning online software systems.
• Interpersonal skills.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Adaptability.
• Self-motivated.
• Stress/Patience tolerance.
• Ability to learn and apply new information or skills.
• New-hire attendance needs to be at 100% from the date of hire through the training period.
• All new hires will undergo 8 weeks of training.
• The client training team will not allow any missed days.
• New hires also need to understand that they are being hired for peak season, meaning we will have blackout periods for leave that will remain in place for the duration of peak season.

Responsabilidades

• Provide professional support to all customers
• Research, clarify and resolve issues with focus on customer experience
• Interact directly with customers through telephone, email and chat
• Prioritize and resolve customer needs
• Verify details on regulatory documents
• Record details of interactions in Service Cloud (SFDC)
• Provide outbound follow-up via phone and email
• Analyze and report product malfunctions
• Update internal databases with technical issue information
• Escalate customer complaints and seek outreach options
• Share feature requests and workarounds with team
• Educate customers about new features
• Gather customer feedback for Product, Sales and Marketing
• Communicate with internal departments
• Work as a team and contribute to client culture
• Attend training/meetings/seminars as required
• Contribute to team KPIs and objectives
• Assist in training junior Customer Support Representatives

Conhecimentos

Customer Support

Communication skills

Active listening

Interpersonal skills

Problem solving

Attention to detail

Adaptability

Self-motivation

Stress tolerance

Learning agility

Ferramentas

Service Cloud (SFDC)

Descrição da oferta de emprego

Job Description:

We’re Hiring: Supplier Success Professional

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Supplier Success Professional to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role?

Role: Supplier Success Professional

Work Arrangement: Work From Office

Location: Philippines - Pampanga

Schedule: Night shift

Job description

The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all customers.

Essential Duties and Responsibilities

• Provide professional support to all customers
• Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience
• Interact directly with customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Escalate customer complaints and seek reach out options to provide additional assistance
• Share feature requests and effective workarounds with team members
• Educate customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to client’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars
• Contribute and report towards the team KPIS and objectives
• Assist in training junior Customer Support Representatives

Qualifications and requirements

• Experience as a Customer Support Specialist or similar CS role
• Excellent communication skill – both written and orally
• Ability to Active listen and think 2 steps ahead
• Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress/Patience tolerance
• Ability to learn and apply new information or skills
• New-hire attendance needs to be at 100% from the date of hire through the training period.
• All new hires will undergo 8 weeks of training.
• The client training team will not allow any missed days.
• New hires also need to understand that they are being hired for peak season, meaning we will have blackout periods for leave that will remain in place for the duration of peak season.

Perks & Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.