Supervisor, Sales Operations

Ingram Micro; Taguig; On-site; PHP 500,000 - 900,000; Full time

Job summary

Ingram Micro, a global technology distributor, seeks a Sales Operations Supervisor to shape sales processes and drive improvements across leads, pipeline, and incentive plans. You will oversee transactional teams, set daily objectives, and ensure adherence to policies in a high-volume environment.

Strong leadership and process mindset are essential. The role focuses on optimizing sales programs, managing automation and reporting, and aligning activities with performance metrics.

Qualifications

• Leadership and people-management abilities.
• Experience directing teams in fast-paced environments.
• Ability to streamline sales processes and improve efficiency.

Responsibilities

• Develops sales process strategy and drives improvements to programs and processes.
• Manages sales automation, tools and reporting to optimize performance.
• Maintains sales incentive plans and tracks activity to support metrics.
• Supervises support level staff and sets daily objectives for the team.
• Ensures policies and procedures are followed by reports and stakeholders.
• Provides issue resolution as the point person for escalations.

Skills

Leadership

People management

Process improvement

Education

High School Diploma or equivalent

Bachelor's degree (preferred)

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Responsible for developing sales process strategy.
• Evaluates and implements improvements to sales programs and processes including; leads creation, leads management, account management and prioritization, closing strategies, pipeline management, etc.
• Manages sales automation, tools and reporting programs.
• Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement.

What you bring to the role:

• Supervises support level employees.
• Sets day-to-day operational objectives for the team.
• Problems faced may be difficult but typically are not complex.
• Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
• Receives predetermined work assignments that are subject to moderate level of control and review.
• Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.
• Sets day-to-day operational objectives for the team to ensure task completion.
• Assignments are largely established in accordance with schedules and deliverables.
• Contributes to the development of processes and procedures and ensure that employees operate within these guidelines.
• Can make exceptions to some but not all processes and procedures.
• Thorough knowledge of department processes.
• Point person to resolve issues elevated by support personnel.

Qualifications:

• High School Diploma or equivalent experience required.
• Four year college degree not required but strongly preferred.
• Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.