Supervisor, Sales Operations

Ingram Micro Philippines BPO LLC; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking a Sales Operations Manager to lead the design and execution of sales processes, improve program effectiveness, and oversee automation and reporting. The role emphasizes optimizing leads, accounts and pipeline while supporting compensations tied to performance metrics.

Candidates should have extensive experience in sales operations, team supervision, and process optimization, with a preference for those who can shape cross-functional sales initiatives

Qualifications

• High School Diploma or equivalent experience.
• Bachelor’s degree not required but strongly preferred.
• Minimum 5 years functional experience including at least 3 years in a related role and 1 year in leadership.

Responsibilities

• Develop sales process strategy.
• Evaluate and implement improvements to sales programs and processes including leads creation, leads management, account management, prioritization, closing strategies, and pipeline management.
• Manage sales automation, tools and reporting programs.
• Maintain sales incentive compensation plans and information of sales activities that support sales performance metrics and process improvements.

Skills

Leadership

Process improvement

Sales automation

Reporting

Account management

Education

High School Diploma

Bachelor’s degree preferred

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-b usiness technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary

• Responsible for developing sales process strategy.
• Evaluates and implements improvements to sales programs and processes including; leads creation, leads management, account management and prioritization, closing strategies, pipeline management, etc.
• Manages sales automation, tools and reporting programs.
• Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement.

What you bring to the role

• Supervises support level employees.
• Sets day-to-day operational objectives for the team.
• Problems faced may be difficult but typically are not complex.
• Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
• Receives predetermined work assignments that are subject to moderate level of control and review.
• Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.
• Sets day-to-day operational objectives for the team to ensure task completion.
• Assignments are largely established in accordance with schedules and deliverables.
• Contributes to the development of processes and procedures and ensure that employees operate within these guidelines.
• Can make exceptions to some but not all processes and procedures.
• Thorough knowledge of department processes.
• Point person to resolve issues elevated by support personnel.

Qualifications

• High School Diploma or equivalent experience required.
• Four-year college degree not required but strongly preferred.
• Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.