SUPERVISOR ON DUTY

Wesfame Inc.; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Wesfame Inc. in Cebu City seeks a Supervisor on Duty to oversee café operations during shifts, ensuring top-notch customer service and adherence to quality standards.

You will lead baristas and service staff, manage cash handling, and coordinate day-to-day tasks to meet sales targets in a fast-paced environment.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• 2–3 years of experience in food and beverage, retail, or café operations.
• Minimum 1 year of supervisory or team leader experience is advantageous.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Supervise and coordinate daily café operations during assigned shifts.
• Lead, motivate, and support baristas and service staff to deliver exceptional customer service.
• Ensure all beverages, food products, and customer service meet UCC quality standards.
• Handle customer concerns and resolve complaints professionally and promptly.
• Monitor staff attendance, scheduling, and performance during the shift.
• Ensure compliance with food safety, sanitation, health, and safety regulations.
• Conduct opening and closing procedures, including cash handling and reconciliation.
• Monitor inventory levels and coordinate stock replenishment to prevent shortages.
• Maintain cleanliness, organization, and visual merchandising of the café.
• Train and coach new employees on operational procedures and customer service standards.
• Prepare daily operational reports and communicate important updates to management.
• Assist in achieving sales, labor cost, and productivity targets.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Problem solving

Cash handling

POS systems

MS Office

Multitasking

Time management

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

POS systems

Microsoft Office

Job description

The Supervisor on Duty (SOD) is responsible for overseeing the daily operations of the café during assigned shifts. The SOD ensures excellent customer service, efficient store operations, food safety compliance, and effective team leadership while achieving company standards and sales targets.

Key Responsibilities

• Supervise and coordinate daily café operations during assigned shifts.

• Lead, motivate, and support baristas and service staff to deliver exceptional customer service.

• Ensure all beverages, food products, and customer service meet UCC quality standards.

• Handle customer concerns and resolve complaints professionally and promptly.

• Monitor staff attendance, scheduling, and performance during the shift.

• Ensure compliance with food safety, sanitation, health, and safety regulations.

• Conduct opening and closing procedures, including cash handling and reconciliation.

• Monitor inventory levels and coordinate stock replenishment to prevent shortages.

• Maintain cleanliness, organization, and visual merchandising of the café.

• Train and coach new employees on operational procedures and customer service standards.

• Prepare daily operational reports and communicate important updates to management.

• Assist in achieving sales, labor cost, and productivity targets.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

• At least 2–3 years of experience in food and beverage, retail, or café operations.

• Minimum 1 year of supervisory or team leader experience is an advantage.

• Strong leadership, communication, and interpersonal skills.

• Excellent customer service and problem-solving abilities.

• Knowledge of café operations, food safety, and cash handling procedures.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Willing to work on shifting schedules, weekends, and holidays.

• Proficient in Microsoft Office and Point-of-Sale (POS) systems.

• Honest, dependable, organized, and results-oriented.
  

Location: Cebu Doctors University Hospital - Osmeña Blvd. Cebu City