Store Manager

Tranquilo Cafe; Antipolo; On-site; PHP 446,000 - 670,000; Full time

Job summary

Tranquilo Cafe in Antipolo seeks an experienced Cafe Manager to lead team operations, oversee frontline staff, and ensure guest hospitality. You will manage scheduling, training, and performance coaching while upholding service standards and food safety.

The role requires strong leadership, planning, and P&L awareness, with hands-on involvement in daily cafe management, inventory control, and POS reporting.

Qualifications

• Leadership experience in supervising cafe teams.

Responsibilities

• Recruitment and onboarding of baristas and support staff with focus on recipe accuracy and guest hospitality.

Skills

Leadership experience

Staff management

Planning & budgeting

People skills

POS reporting

Education

Bachelor’s Degree in Hospitality Management or related field

Tools

POS systems

Job description

Key Responsibilities

Team Leadership & Personnel Management

• Recruitment & Onboarding: Hire, train, and mentor baristas and support staff, instilling high standards for recipe precision and guest hospitality.

• Shift Scheduling: Plan weekly employee schedules to balance operational needs with labor budget targets.

• Performance Coaching: Conduct regular evaluations, cultivate a collaborative team spirit, and effectively manage performance or conflict resolutions.

Cafe Operations & Quality Control

• Service Standards: Ensure the floor runs smoothly during peak hours, maintaining quick ticket times and friendly interactions.

• Food & Beverage Quality: Verify that espresso extraction, milk texturing, and food preparation consistently meet established recipes and taste criteria.

• Health & Food Safety: Maintain strict sanitation protocols for the entire cafe space, equipment, and storage areas in compliance with food safety regulations.

Financial & Supply Chain Management

• Inventory & Vendor Control: Track stock levels for perishable coffee beans, dairy/milks, pastries, and utensils, executing smart ordering to minimize waste.

• P&L Responsibility: Monitor daily, weekly, and monthly sales, review profit margins, and manage operating expenses.

• Cash & Tech Controls: Enforce cash-handling compliance, reconcile register drawers, and manage the Point of Sale (POS) system data.

Qualifications & Requirements

Education

• Bachelor’s Degree in Hospitality Management, Business Administration, Culinary Arts, or a closely related field.

Experience

• Leadership Experience: Minimum of 2–3 years of proven supervisory or managerial experience (e.g., Shift Supervisor, Assistant Store Manager, or Store Manager) specifically within a high-volume cafe, fast-casual restaurant, or specialty coffee chain.

• Deep functional knowledge of restaurant operations, coffee brewing equipment, and POS-based reporting systems.

Skills & Core Competencies

• Strong people skills with the ability to lead by example, motivate frontline associates, and calmly address customer concerns.

• Excellent planning, organizational, and math skills for inventory forecasting and budgeting.

Logistical Requirements

• Flexible schedule availability, including mornings, late evenings, weekends, and seasonal holidays to accommodate the cafe's peak hours.

• Physical stamina to stand and walk on the sales floor for extended durations and lift items up to 30–50 lbs.

Compensation & Benefits

• Statutory Government Benefits: Fully compliant with SSS, PhilHealth (PHIC), and Pag-IBIG contributions.

• Premium Premium Pay: Eligible for night differential pay, overtime pay, and holiday pay in accordance with labor standards.

• Staff Meal: 1 free staff meal per day during our busiest operational days (Thursday to Sunday).