Supervisor, Guest Rooms

Bloomberry Resorts and Hotels Inc.; Parañaque; In loco; PHP 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Bloomberry Resorts and Hotels Inc. is seeking a Supervisor, Guest Room, to oversee preventative maintenance and routine repairs in guest rooms. The role ensures hardware, appliances and fixtures are in working order, and involves touch-up painting and minor repairs to HVAC, plumbing and electrical systems.

The incumbent will lead a team, train staff, monitor safety, and collaborate with management to maintain service quality and guest satisfaction across the property.

Mansioni

• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
• Supervises safety policies and completes safety training and certifications.
• Protect company assets and follow policies.
• Welcome and acknowledge guests and anticipate service needs.
• Develop positive relationships and support team to reach goals.
• Ensure adherence to quality expectations and standards.
• Perform routine maintenance such as painting, carpet/floor cleaning, caulking, plumbing, electrical.
• Perform minor adjustments on HVAC systems, plumbing, electrical, room furniture and fixtures.
• Lead the preventative maintenance program for building and guest rooms.
• Train and evaluate entry level staff.
• Assist RM in daily walk-throughs and recording meter readings.
• Assist RM in scheduling team members considering guest flow and budget guidelines.
• Recommend and/or execute HR actions as needed.

Descrizione del lavoro

Position Summary

The Supervisor, Guest Room, is responsible for supervising the performance of the scheduled preventative maintenance in guest rooms as required including touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking. Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines. Perform miscellaneous minor repairs.

JOB RESPONSIBILITIES

• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
  
• Supervises the follow ups of all company safety and security policies and procedures, and complete safety training and certifications.
  
• Follow all company policies and procedures and protect company assets.
  
• Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs.
  
• Develop and maintain positive working relationships with others, and support team to reach common goals.
  
• Ensure adherence to quality expectations and standards.
  
• Perform other reasonable job duties as requested.
  
• Perform routine maintenance such as painting, carpet/floor cleaning, caulking, plumbing, electrical etc.
  
• Perform minor adjustments on HVAC systems, plumbing, electrical, room furniture, fixtures and other items in the hotel.
  
• Perform and lead duties of the company’s preventative maintenance program of building and hotel guest rooms.
  
• Train, coach and evaluate the performance of entry level staff.
  
• Assist the Repair and Maintenance Manager in performing daily walk through, record all meter readings and boiler temperature.
  
• Assist the Repair and Maintenance Manager in scheduling team members - taking into consideration expected guest arrivals and departures, occupancy levels, guest service needs and budgetary guidelines.
  
• Recommend and / or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign or discipline employees.