Supervisor-Billing Operations

MedRisk; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

MedRisk seeks a Billing Operations Specialist Team Lead in the Philippines to ensure accurate and timely billing and revenue collection while supporting their team. The role requires leadership, process improvement, and a proactive approach to issues.

You will supervise analysts, track performance, mentor new staff, and coordinate with other departments to optimize workflows, ensure HIPAA compliance, and deliver reliable reporting.

Qualifications

• College degree required.
• 6 months related experience.
• Strong leadership and coaching skills.
• Proficiency with MS Office Products, advanced Excel knowledge required.
• Analytical and results driven.
• Medical billing experience preferred.
• Understanding of HIPAA policies and procedures.

Responsibilities

• Lead a team of analysts to resolve claims and improve processing while escalating as needed.
• Maintain turnaround times and communicate potential delays.
• Act as liaison between team, supervisor/manager, and other departments.
• Monitor attendance, productivity, and report any violations.
• Ensure professional communications with clients internal and external.
• Assist in training and mentoring analysts and document workflows.
• Run and interpret weekly and daily reports to identify trends.
• Exhibit good judgment with limited supervision.
• Attend in-service and department meetings as scheduled.
• Ensure confidentiality of all patient accounts per HIPAA guidelines.
• Performs other duties as assigned.

Skills

Leadership

Coaching

Analytical thinking

Strong communication

MS Office

Advanced Excel

Time management

HIPAA compliance

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Position Summary

The primary role of the Billing Operations Specialist Team Lead is to facilitate accurate and timely receipt of bills and collection of revenue while supporting their team’s efforts. Through the course of standard revenue processes, the Team Lead should be able to identify trends and areas of opportunity that will result in more efficient workflows and optimal collection rates. This individual will become a subject matter expert in all areas relevant to our clients’ billing and revenue cycle. The Team Lead should maintain an open dialogue with management and other stakeholders in regards to the health of the client and the team. They are also expected to assist in training functions and mentoring as needed.

Primary Duties & Responsibilities:

• Lead a team of analysts responsible for researching, analyzing, identifying trends and resolving issues with claims to ensure prompt and accurate processing while escalating as necessary to the supervisor/manager with a suggested course of action for resolution.
• Maintain and adhere to any established turnaround times (TATs) proactively communicating any potential delays.
• Act as the liaison between the team, the supervisor/manager, and other departments to ensure effective communication.
• Play an important part in the analysts’ evaluation process by monitoring attendance patterns, productivity, and regularly informing the department supervisor/manager of any potential violations.
• Ensure that all analysts maintain professional communications with all clients, both internal and external.
• Assist the supervisor/manager in training and mentoring newly assigned analysts in addition to effectively documenting workflows and resolution steps.
• Run and interpret weekly and daily reports to identify trends and elevate problem areas to manager/supervisor for review.
• Exhibit good judgment and the ability to work effectively with limited supervision.
• Attend in-service, education sessions and department meetings as scheduled.
• Ensure confidentiality of all patient accounts by following HIPAA guidelines.
• Performs other duties as assigned.

Qualifications Internal Job Descriptions:

• College degree required
• 6 months related experience
• Strong leadership and coaching skills
• Flexibility to manage multiple high priority tasks
• Supporting and developing projects that impact the department and the business
• Solid communication skills
• Proficiency with MS Office Products, advanced Excel knowledge required
• Analytical and results driven
• Medical billing experience preferred
• Understanding of HIPAA policies and procedures