SUBIC-CUSTOMER SERVICE REPRESENTATIVE-LOGISTICS

AMBYTH SHIPPING & TRADING, INC.; Bataan; On-site; PHP 270,000 - 330,000; Full time

Job summary

AMBYTH SHIPPING & TRADING, INC. in Subic Bay Freeport Zone, Zambales, PH, seeks a Subic-Customer Service Representative-Logistics to manage booking, clearance and billing for outbound/inbound shipments (ocean/air).

Under supervision, you will handle cargo data, carrier coordination, and reporting, while maintaining records and communicating policies with internal teams and customers.

Qualifications

• Some college education is required.
• Three to six months related experience or training is preferred.
• Ability to read and interpret shipping documents and tariffs.

Responsibilities

• Book and clear shipments (ocean/air) and compile documents for shipments.
• Notify consignee or agent of arrival dates, clearance requirements, and demurrage charges.
• Prepare billing reports for shipping charges.
• Obtain cargo data from shipper to allocate cargo and optimize capacity.
• Consult with ocean carriers and airlines for space availability.
• Maintain filing system (manual and electronic).

Skills

Shipping documents

Customer communication

Billing reports

Data entry

MS Excel

MS Word

Analytical reading

Education

Some college education

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SUBIC-CUSTOMER SERVICE REPRESENTATIVE-LOGISTICS

Logistics Full Time Subic Bay Freeport Zone, Zambales, PH

30+ days ago Requisition ID: 1102

Salary Range: ₱300,000.00 To ₱300,000.00 Annually

1. JOB SUMMARY

Under the direct supervision of the Customer Service Supervisor, the Customer Service Representative is responsible booking / clearing outbound / inbound shipment (ocean/air) and Compiling documents on shipments to expedite removal of cargo from dock/airport and prepares billing for shipping charges.

2. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned:

• Examines manifest, Bill of lading and Airway Bills to determine work procedures for releasing cargo.
• Notifies consignee or agent by telephone or letter of arrival dates of shipment, customs clearance requirements, and cargo availability and demurrage charges.
• Computes with information provided from Bill of Lading and Airway Bills to generate various reports.
• Prepares billing reports and submits it to accounting department for collection.
• Obtains cargo data from shipper such as cargo type, weight, measurement, destination, and shipping date, in order to determine allocation of cargo and fully utilize capacity of each shipment.
• Consults with ocean carriers and airlines to ascertain availability of cargo space.
• Informs shipper of carrier’s name on which cargo is booked, departure/arrival date, and cargo delivery date.
• Composes, types letters or correspondences from drafts and oral directives.
• Maintains accurate, comprehensive and accessible manual and electronic filing system.

Develops and maintains professional communications with all departments and customers internally and externally.

Interprets and communicates operating policies.

Monitor Process Key Performance Indicators of Logistics division.

Prepare weekly progress reports.

Assist with preparation of purchase orders ensuring completeness and accuracy prior to processing.

Assist with vendor evaluation.

3. QUALIFICATION REQUIREMENTS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

EDUCATION

• Some college education is required.

EXPERIENCE

• Three to six months related experience and/or training;
• Equivalent combination of education and experience.

SKILLS AND ABILITIES

LANGUAGE SKILLS

• Abilityto read, analyzes, and interprets shipping tariffs and legal documents.
• Abilitytorespondtocommoninquiriesorcomplaintsfromcustomers,regulatoryagencies,ormembersof the business community.

MATHEMATICAL SKILLS

• Abilityto add and subtract two digit numbers and to multiply and divide.
• AbilitytoperformtheseoperationsusingunitsofAmericanmoneyandweightmeasurementand volume.

REASONING ABILITY

• Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedinwritten,oral,or diagram form.
• Abilityto deal with problems involving several concrete variables in standardized situations.

OTHER

• Must be computer literate in operating MS Word, Excel, Power-point andOutlook.
• Mustbe able to read and respond to all incoming and outgoing email daily

3. Ability to operate typewriter, calculating machine, large capacity copier machine and fax machine.

4. Ability to adapt to frequent interruptions and changing of assignments with no advance notice.

• Mustbe flexible to work extended hours, weekends and holidays.