Study Abroad Visa Support Specialist (On-Site, Pasig)

VM Consultancy and Visa Services Australia Pty Ltd; Pasig; On-site; PHP 201,000 - 268,000; Full time

Job summary

VM Consultancy and Visa Services Australia Pty Ltd in Pasig is seeking a Customer Service Representative to deliver responsive, professional support to prospective and current visa clients, handling inquiries via phone, email, and messaging platforms and assisting with documentation and appointment scheduling.

The role emphasizes accurate record-keeping in CRM systems, coordinating with consulting and processing teams, and maintaining a positive, client-centered experience that aligns with the

Qualifications

• Experience in customer service or client-facing roles preferred.
• Experience handling inquiries via social media channels is a plus.
• Ability to coordinate with multiple teams (sales, marketing, education counsellors).

Responsibilities

• Serve as the first point of contact for client inquiries received via social media pages (Facebook, TikTok, Instagram) and other platforms.
• Provide general information about study abroad options and student visa processes, requirements, and potential challenges.
• Gather necessary details to qualify inquiries and transfer qualified leads to Education Counsellors.
• Ensure accurate handover of client details and conversation history to counsellors.
• Monitor progress of transferred inquiries and follow up to ensure timely responses.
• Maintain up-to-date records of inquiries, assignments, progress, and outcomes in the CRM/tracking system.
• Provide regular reports on lead status, client progress, and conversions to Marketing and management.
• Share client feedback to refine campaigns and messaging.
• Adapt to additional duties as needed.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

CRM software

Tools

CRM software

Job description

VM Consultancy and Visa Services Australia Pty Ltd in Pasig is seeking a Customer Service Representative to deliver responsive, professional support to prospective and current visa clients, handling inquiries via phone, email, and messaging platforms and assisting with documentation and appointment scheduling.

The role emphasizes accurate record-keeping in CRM systems, coordinating with consulting and processing teams, and maintaining a positive, client-centered experience that aligns with the