Student Success Advisor

Technological Institute of the Philippines; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Technological Institute of the Philippines in Quezon City is seeking a capable admissions support specialist to provide frontline assistance to students and partners, route inquiries to the assigned Key Account Sales Specialist, and help coordinate campus tours.

The role requires at least 3 years in contact center, telesales or customer engagement, plus excellent English, strong communication, and outbound/inbound calling experience.

Qualifications

• 3+ years in contact center, telesales, telemarketing, customer engagement or related functions
• Comfortable making outbound calls, sending emails, and handling inbound inquiries
• Strong customer service and communication skills
• Excellent spoken and written English

Responsibilities

• Provides front-line support for the admissions group by effectively responding to student and partner inquiries.
• Ensures proper delegation of incoming leads and inquiries to the assigned Key Account Sales Specialist.
• Processes career orientation requests, coordinates marketing collateral distribution, and manages campus tour logistics.

Skills

Customer service

Outbound calls

Communication

Job description

Key Job Responsibilities:

• Provides front-line support for the admissions group by effectively responding to student and partner inquiries.

• Ensures proper delegation of incoming leads and inquiries to the assigned Key Account Sales Specialist.

• Processes career orientation requests, coordinates marketing collateral distribution, and manages campus tour logistics.

Minimum Job Requirements:

• At least 3 years of relevant experience in contact center, telesales, telemarketing, customer engagement, or related functions

• Comfortable making outbound calls, sending emails, and handling inbound inquiries

• Strong customer service and communication skills

• Excellent spoken and written English