Student Fees & Compliance Coordinator

Education Centre of Australia; Philippines; Presencial; PHP 500.000 - 700.000; Jornada completa

Descripción de la vacante

Education Centre of Australia (ECA) is seeking a Fee and Compliance Officer to join our offshore team aligned with Victoria University, Australia. You will process student invoicing, manage compliance tasks, and maintain accurate records across systems while supporting data-driven insights for internal stakeholders.

The role requires strong communication, privacy awareness and experience with student management/CRM tools.

Formación

• Degree or equivalent qualification required.
• Experience in higher education administration, compliance or fees.
• Knowledge of ESOS Act and National Code relevant to international students.
• Ability to handle confidential student information with privacy and safety.
• Experience with PRISMS and student management/CRM systems.
• Strong communication, organisation and escalation skills.

Responsabilidades

• Process student invoicing, payment plans, refunds and related financial admin.
• Respond to fee inquiries and maintain clear student communications.
• Manage student lifecycle compliance tasks per VU/ECA procedures.
• Escalate complex cases requiring management authority.
• Support PRISMS course-variation activity within required timeframes.
• Maintain records across VU, ECA and regulatory systems.
• Contribute to SOPs, quality assurance and process documentation.
• Identify errors and raise control gaps with the coordinator.
• Prepare periodic/ad hoc fee/compliance data and reports.
• Collaborate across Student Experience, Enrolments, Academic Services and Fees & Compliance.

Conocimientos

Student services

Regulatory compliance

Communication skills

Organisational skills

Data analysis

Microsoft Office

PRISMS familiarity

CRM proficiency

Educación

Bachelor's degree

Herramientas

PRISMS

Student management systems

CRM platforms

Descripción del empleo

Education Centre of Australia (ECA) is seeking a Fee and Compliance Officer to join our offshore team aligned with Victoria University, Australia. You will process student invoicing, manage compliance tasks, and maintain accurate records across systems while supporting data-driven insights for internal stakeholders.

The role requires strong communication, privacy awareness and experience with student management/CRM tools.