Timetable Officer

EDU Corporate Services Pty Ltd.; Makati; A distancia; PHP 2.634.000 - 3.951.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive team

Career progression

Positive work environment

Breakfast provided

Training & development

Diversity & inclusion

Descripción de la vacante

EDU is an ASX-listed provider of tertiary education with campuses across Australia and offshore. The Timetabling Officer will support operational delivery of academic timetables and optimize use of teaching spaces, working with multiple teams and Zendesk to ensure smooth scheduling.

Based in EDU's Offshore Team (Remote Work and Day Shift), the role involves coordinating room bookings, maintaining timetable data, and ensuring allocations meet institutional requirements and student needs.

Formación

• Qualification in a relevant field.
• Experience in the education sector is desirable, particularly in timetabling, scheduling or student administration.
• Proficiency with Excel and data management for reporting.
• Knowledge of regulatory standards (e.g., TEQSA/ESOS related frameworks) is advantageous.
• Familiarity with Office 365 applications.

Responsabilidades

• Manage timetable system updates and scheduling changes.
• Coordinate and maintain internal room bookings across campuses.
• Arrange and manage external room bookings and space hire requirements.
• Document and process timetable change requests accurately and efficiently.
• Monitor class capacities and support class balancing activities.
• Assist with reporting and data analysis relating to scheduling and space utilisation.

Conocimientos

Excel

TimeEdit

Zendesk

Office 365

Scheduling

Data reporting

Educación

Relevant qualification

Herramientas

TimeEdit

Wisenet

RTOM

Zendesk

Descripción del empleo

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more aboutALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more aboutIkon.

About the role

The Timetabling Officer plays a pivotal role in supporting the operational delivery of academic timetables and the effective utilisation of teaching spaces across EDU's campuses.

Working closely with the National Manager Scheduling and Technical Solutions, Timetabling Coordinators, Academic teams, Student Administration, Student Experience, Finance, and People & Culture, this role is responsible for coordinating scheduling activities, managing room bookings, maintaining timetable data, and ensuring class allocations align with institutional requirements and student needs.

This position will be based within our Offshore Team (Remote Work and Day Shift).

Key Responsibilities

Timetabling & Scheduling Support

• Manage timetable system updates and scheduling changes.
• Coordinate and maintain internal room bookings across campuses.
• Arrange and manage external room bookings and space hire requirements.
• Document and process timetable change requests accurately and efficiently.
• Monitor class capacities and support class balancing activities.
• Support progression mapping requirements for both ALG and Ikon programs.
• Manage student pre-allocations and allocations into classes.
• Create classes and ensure scheduling activities are completed within operational constraints.
• Maintain accurate timetable records and audit trails.
• Clean and validate timetable and reporting data.
• Maintain and update scheduling spreadsheets and reports.
• Respond to and manage Zendesk tickets within agreed service levels.
• Assist with reporting and data analysis relating to scheduling and space utilisation.

Stakeholder Collaboration

• Work collaboratively with Academic, Student Administration, Student Experience, Finance, and People & Culture teams.
• Provide timely and professional support to internal stakeholders on timetabling and room allocation matters.
• Foster positive and productive working relationships across the organisation.
• Assist in resolving timetable conflicts and scheduling issues.

Education, Experience & Skills

Qualification in a relevant field.

• Previous experience in the education sector is mandatory, preferably in a timetabling, scheduling, or student administration role.
• Intermediate to advanced Microsoft Excel skills, including data management and reporting.
• Demonstrated understanding of regulatory requirements, including: Higher Education Standards Framework (Threshold Standards) 2021, Standards for RTOs 2015, National Code of Practice for Providers of Education and Training to Overseas Students 2018
• Proficiency in Microsoft Office 365 applications.
• Experience using systems such as TimeEdit, Wisenet, RTOM, Zendesk, or similar platforms is highly desirable.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work both autonomously and collaboratively.
• Cross-cultural awareness and the ability to work effectively with diverse stakeholders.
• Positive attitude with a focus on innovation, continuous improvement, and problem-solving.

Why Join us?

• A supportive team - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.
• Career progression- Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together
• A positive and fun work environment- Work should be more than just a job—it should be an experience you enjoy!
• Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast?
• Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field
• Diversity & Inclusion- We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.