Timetable Officer

EDU Holdings Limited; Makati; A distancia; PHP 757.000 - 1.136.000; Jornada completa

Descripción de la vacante

EDU Holdings Limited is seeking a Timetabling Officer to support academic timetable delivery and efficient use of teaching spaces across our EDU campuses.

Based in our Offshore Team (Remote Work and Day Shift), you will coordinate scheduling, manage room bookings, maintain timetable data, and ensure class allocations meet institutional requirements and student needs. Collaboration with multiple departments is essential.

Formación

• Qualification in a relevant field.
• Experience in the education sector, preferably in timetabling or scheduling.
• Intermediate to advanced Excel skills, including data management and reporting.
• Understanding of regulatory standards: HESF 2021, Standards for RTOs 2015, National Code 2018.
• Proficiency in Microsoft Office 365 applications.
• Experience with TimeEdit, Wisenet, RTOM or Zendesk is desirable.

Responsabilidades

• Manage timetable system updates and scheduling changes.
• Coordinate and maintain internal room bookings across campuses.
• Arrange external room bookings and space hire requirements.
• Document and process timetable change requests accurately.
• Monitor class capacities and support class balancing.
• Support progression mapping for ALG and Ikon programs.
• Manage student pre-allocations and allocations into classes.
• Create classes and ensure scheduling activities meet constraints.
• Maintain timetable records and audit trails.
• Respond to Zendesk tickets within service levels.

Conocimientos

Time management

Communication skills

Organisational skills

Cross-cultural awareness

Problem solving

Autonomous & collaborative work

Excel

Office 365

Educación

Qualification in a relevant field

Herramientas

TimeEdit

Wisenet

RTOM

Zendesk

Office 365

Descripción del empleo

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

About The Role

The Timetabling Officer plays a pivotal role in supporting the operational delivery of academic timetables and the effective utilisation of teaching spaces across EDU's campuses.

Working closely with the National Manager Scheduling and Technical Solutions, Timetabling Coordinators, Academic teams, Student Administration, Student Experience, Finance, and People & Culture, this role is responsible for coordinating scheduling activities, managing room bookings, maintaining timetable data, and ensuring class allocations align with institutional requirements and student needs.

This position will be based within our Offshore Team (Remote Work and Day Shift).

Key Responsibilities

Timetabling & Scheduling Support

• Manage timetable system updates and scheduling changes.
• Coordinate and maintain internal room bookings across campuses.
• Arrange and manage external room bookings and space hire requirements.
• Document and process timetable change requests accurately and efficiently.
• Monitor class capacities and support class balancing activities.
• Support progression mapping requirements for both ALG and Ikon programs.
• Manage student pre-allocations and allocations into classes.
• Create classes and ensure scheduling activities are completed within operational constraints.
• Maintain accurate timetable records and audit trails.
• Clean and validate timetable and reporting data.
• Maintain and update scheduling spreadsheets and reports.
• Respond to and manage Zendesk tickets within agreed service levels.
• Assist with reporting and data analysis relating to scheduling and space utilisation.

Stakeholder Collaboration

• Work collaboratively with Academic, Student Administration, Student Experience, Finance, and People & Culture teams.
• Provide timely and professional support to internal stakeholders on timetabling and room allocation matters.
• Foster positive and productive working relationships across the organisation.
• Assist in resolving timetable conflicts and scheduling issues.

Education, Experience & Skills

• Qualification in a relevant field.
• Previous experience in the education sector is mandatory, preferably in a timetabling, scheduling, or student administration role.
• Intermediate to advanced Microsoft Excel skills, including data management and reporting.
• Demonstrated understanding of regulatory requirements, including: Higher Education Standards Framework (Threshold Standards) 2021, Standards for RTOs 2015, National Code of Practice for Providers of Education and Training to Overseas Students 2018
• Proficiency in Microsoft Office 365 applications.
• Experience using systems such as TimeEdit, Wisenet, RTOM, Zendesk, or similar platforms is highly desirable.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work both autonomously and collaboratively.
• Cross-cultural awareness and the ability to work effectively with diverse stakeholders.
• Positive attitude with a focus on innovation, continuous improvement, and problem-solving.

Why Join us?

A supportive team - When you work with us, you're not just a team member - your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.

Career progression - Here, you'll find an environment where your ideas matter, your growth is prioritized, and you're empowered to do your best work - because when we succeed, we do it together

A positive and fun work environment - Work should be more than just a job—it should be an experience you enjoy!

Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what's better than breakfast?

Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field

Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.