Remote Higher Education Progression & Awards Officer

EDU Corporate Services Pty Ltd.; Makati; A distancia; PHP 2.853.000 - 3.951.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and development opportunities

Career progression

Diversity & Inclusion

Descripción de la vacante

EDU Corporate Services Pty Ltd. is seeking a Progression & Awards Officer, HE, to manage academic progression, completion, and award activities in line with policies and regulatory standards. The role ensures accurate data, timely processing, and strong student support from our offshore team.

You will work under supervision to update systems, handle course transitions, grade changes, and the preparation of completion documentation, contributing to compliance and a positive student experience.

Formación

• Certificate IV or Diploma in Business Administration, Education, or related discipline (or equivalent).
• 1–2 years' experience in student administration or progression-related role.
• Strong attention to detail and ability to follow established processes.
• Familiarity with higher education compliance and student systems.
• Effective written and verbal communication skills.
• Proficiency in SMS, LMS and Microsoft Office 365.
• Strong organisational and time management skills.

Responsabilidades

• Update course and unit data within systems as approved.
• Assist in progression planning, study plan maintenance, and course transition updates.
• Maintain accurate student records and audit trails for progression and completion processes.
• Monitor maximum course duration, CoE expiries, and study load compliance.
• Process enrolment changes related to progression (CoE extensions, early exits, load changes).
• Record academic improvement plans and assist in issuing warning and ITR/ITC notices.
• Assist in grade audits, grade changes, and credit/RPL processing for continuing students.
• Update completion data in SMS and PRISMS.
• Support the identification of students eligible for completion and conferral.
• Generate completion letters, transcripts, and testamurs.
• Verify USI data and maintain accurate completion records.
• Provide courteous and accurate responses to student enquiries on progression and completion.
• Communicate updates to students in line with institutional policy.
• Escalate complex cases to the Senior Officer or Coordinator.
• Ensure consistency and professionalism in all written and verbal communication.
• Support the Student Experience team by assisting students with accurate advice and guidance on course progression, academic standing, and key completion and award dates in accordance with institutional policies and procedures

Conocimientos

Attention to detail

Education compliance familiarity

Written and verbal communication

Student systems proficiency

Time management

Educación

Certificate IV or Diploma in Business Admin, Education, or related discipline

Herramientas

SMS (Student Management Systems)

LMS (Learning Management Systems)

Microsoft Office 365

Descripción del empleo

EDU Corporate Services Pty Ltd. is seeking a Progression & Awards Officer, HE, to manage academic progression, completion, and award activities in line with policies and regulatory standards. The role ensures accurate data, timely processing, and strong student support from our offshore team.

You will work under supervision to update systems, handle course transitions, grade changes, and the preparation of completion documentation, contributing to compliance and a positive student experience.