Strategy & Consulting - Automotive Practice - CRM Manager

Accenture in the Philippines; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Accenture in the Philippines is seeking a seasoned Salesforce Strategy Consultant to drive techno-functional implementations for automotive clients. You will lead functional design, integration with multiple CRM systems, and guide project teams through complex transformations.

The role requires MBA level business acumen, deep automotive domain expertise, and the ability to work with onshore and offshore stakeholders in a fast-paced, global environment.

Qualifications

• MBA from Tier 1/2 business school.
• Industry Expertise in Automotive (Sales, Aftersales, Dealerships, Production/Logistics, Warranty, Spare Parts, Procurement & Supply Chain).
• Deep knowledge of Salesforce applications/modules and CRM, customer service, sales & marketing.

Responsibilities

• Deliver Salesforce-enabled consulting projects for automotive clients.
• Lead Salesforce Functional Solution Architecture and end-to-end RFP responses.
• Engage with clients to scope solutions, define roadmaps, and articulate business benefits.
• Support business development with proposals and value propositions.
• Integrate Salesforce with other CRM solutions and enable proof-of-concepts.

Skills

Problem solving

Project management

Public speaking

Adaptability

Teamwork

Analytical thinking

Communication

Cross-cultural competence

Stakeholder management

Education

MBA from Tier 1/2 business school

Tools

Salesforce

CRM integration

Job description

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

The Practice – A Brief Sketch

GN Automotive Practice has deep expertise in delivering Digital Transformations, Sales & Operations Planning, Salesforce Consulting, SAP Transformation, Spare Parts & Warranty Management, Service Process Excellence, Connected Vehicles, Dealer performance Management, Process Automation & Digitization, Software Enablement, Zero Based Spend & Spend analysis, Peer Benchmarking, Value Architecture, Process Improvement, IoT and Industry Analytics

Let’s infuse fresh thinking in the systems and turn new ideas into reality. As a part of the team, you’ll help drive the following:

• Deliver consulting projects using Techno-Functional Consulting background in Salesforce CRM in automotive context (Automotive Cloud/ sales cloud/service cloud/marketing cloud
• Be a part of the Intelligent Functions team, one of the key capabilities or sub-industry areas to support Platforms-driven business design and assessment such as value assessment, business case creation, business process re-engineering and so on.
• Provide solutions for complex client problems across the Salesforce landscape throughout the project lifecycle, providing subject matter expertise with a strong strategic awareness of the SFDC market and associated technologies.
• Work as a lead Salesforce Functional Solution Architect and support with solutions for end-to-end request for proposal requests.
• Engage with clients in understanding their requirements, scoping, discovering and defining solutions, explaining business benefits and use cases and developing a roadmap to meet their goals.
• Create innovative solution designs that utilize our extensive service offerings.
• Support our business development activities, working with our sales teams in proposal generation, shaping the solution plan and delivery approach for Salesforce transformations.
• Be responsible for integration with different CRM Solutions including Salesforce and create proof of concepts as and when required.

Bring your best skills forward to excel in the role:

• Problem-solving skills to identify, elevate, track and resolve issues in time
• Strong project management skills and ability to run projects on his own
• Effectivepresentationand public speakingskills
• Ability to work in a rapidly changing environment where continuous innovation is desired
• Ability to effectively team with others in a large, global organization
• Analytical skills to bring clarity to complex issues and gather data-driven insights
• Excellent communication and interpersonal skills
• Cross cultural competence with an ability to thrive in a dynamic environment
• Manage and work with key stakeholders onshore and onsite

Your experience counts!

• MBA from Tier 1 and 2 business school
• Must have Industry Expertise in Automotive around functions such as
• Sales
• Aftersales (Customer Service)
• Dealerships
• Production and Logistics
• Warranty
• Spare Parts
• Procurement and Supply Chain
• Deep knowledge and experience in Salesforce application/modules/ functional expertise:
• Business process design, operational performance improvement, business value case development experience focusing on CRM, Customer Service, Sales & marketing (expertise in one or more techno-functional roles for platform implementation)
• Experience in supporting RFP, putting together solutions/value propositions which can be presented to client stakeholders.
• Process Transformation: Involves defining key performance indicators and associated work practices and collecting, managing, reporting monthly/quarterly on regional status
• Program Management: Involves effectively planning, managing, and coordinating multiple projects in a dynamic environment with numerous and complex stakeholders’ groups and execute on-time and on budget
• Should have hands on experience on implementation/ integration of Salesforce applications for clients.
• Drawing on extensive knowledge and experience across Salesforce Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis
• Active role in the identification of opportunities by farming existing relationships and growing new networks
• Ability to work independently with minimal supervision
• Open to cross-country relocation