Strategic Workforce Scheduling & Analytics Analyst

IBM

Philippines

On-site

PHP 420,000 - 660,000

Full time

39 hours ago

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Benefits offered by this job

Night shift

Job summary

IBM Consulting in the Philippines is seeking a Scheduling and Reporting Analyst to optimize workforce scheduling, forecast workload, and deliver actionable reporting to support service delivery targets. You will collaborate with operations leaders to monitor performance metrics and drive data-driven decisions.

The role emphasizes cross-functional collaboration, process improvement, and developing dashboards using Power BI/Tableau.

Qualifications

Bachelor's degree in Business Administration, Information Technology, Statistics, Mathematics, Operations Management, or a related field.
Experience in workforce management, scheduling, reporting, analytics, or operational planning.
Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Develop, maintain, and optimize employee schedules based on forecasted workload and business requirements.
Monitor staffing levels, schedule adherence, attendance, and leave management.
Adjust schedules to accommodate changing business demands, staffing shortages, and operational priorities.
Partner with managers and team leaders to ensure appropriate staffing coverage across all shifts.
Analyze historical data and business trends to forecast workload volumes and staffing requirements.
Support short-term and long-term workforce planning initiatives.
Recommend staffing strategies to achieve operational targets and SLAs.
Evaluate resource allocation and utilization to improve workforce efficiency.
Design, develop, and maintain recurring and ad hoc reports, dashboards, and scorecards.
Monitor KPIs and operational metrics; provide insights to support decisions.
Ensure data accuracy, integrity, and consistency across reports and platforms.
Present performance results, forecasts, and recommendations to management.
Collaborate with cross-functional stakeholders to address reporting and workforce planning needs.
Identify opportunities to improve scheduling processes and reporting efficiency.