Strategic Workforce Scheduling & Forecasting Analyst

Asurion; Angeles; On-site; PHP 600,000 - 900,000; Full time

Job summary

Asurion in Angeles City, Philippines is seeking an Acting Workforce Scheduling Analyst to optimize staff schedules for a multi-client contact center. The role requires strong forecasting, data analysis, and cross-functional collaboration to meet monthly service goals.

You will coordinate Expert schedules, produce reports from Workforce Management systems, and advise Operations on scheduling decisions to balance service levels and costs.

Qualifications

• Forecast demand and staffing metrics across forecast and staff groups.
• Create and maintain monthly schedules to meet targets while minimizing costs.
• Produce reports and ad hoc analysis from Workforce Management data.
• Coordinate cross-functional stakeholder communications and process improvements.

Responsibilities

• Forecast critical demand and staffing metrics.
• Create and maintain optional monthly schedules.
• Lead schedule optimization within labor laws and policies.
• Produce reports and ad hoc analyses from WFM systems.
• Coordinate holiday scheduling trends and stakeholder updates.

Skills

Forecasting

Scheduling

Data analysis

Stakeholder comms

Tools

WFM systems

Job description

Asurion in Angeles City, Philippines is seeking an Acting Workforce Scheduling Analyst to optimize staff schedules for a multi-client contact center. The role requires strong forecasting, data analysis, and cross-functional collaboration to meet monthly service goals.

You will coordinate Expert schedules, produce reports from Workforce Management systems, and advise Operations on scheduling decisions to balance service levels and costs.