Strategic Vendor Management Lead - HR Operations

Johnson & Johnson; Pateros; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

Johnson & Johnson in Manila is seeking a Manager, Vendor Management to lead strategy and governance of vendor partnerships across HR operations, with alternate hybrid locations in Bogota and Manila. This is a high-impact role with global visibility and opportunities to shape service delivery and employee experience.

You will drive KPIs, SLAs, contract lifecycle, data privacy, and cost optimization, partnering with HR, Procurement, Finance and Legal to align vendor strategies with business goals.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Supply Chain, or related field required
• Master's degree or MBA preferred

Responsibilities

• Lead end-to-end vendor management activities, including selection, onboarding, performance monitoring, and offboarding
• Establish and manage vendor governance frameworks, including KPIs, SLAs, and compliance requirements
• Drive continuous improvement initiatives to enhance vendor performance, service quality, operational efficiency, and the overall employee experience
• Monitor vendor financials, including spend, cost trends, billing accuracy, savings opportunities, and budget alignment
• Manage the strategic relationship between J&J and vendors, ensuring strong partnership, clear accountability, and fair outcomes that protect and favor J&J’s interests
• Partner with HR, Procurement, Finance, Legal, and cross-functional teams to align vendor strategies with business objectives
• Analyze vendor performance and financial data to identify risks, opportunities, service improvements, and cost optimization strategies
• Oversee contract lifecycle management, including negotiations, renewals, and adherence to contractual obligations
• Ensure contract clauses are fair, clearly understood, and implemented effectively in day-to-day vendor operations
• Ensure data privacy, security, and regulatory compliance across all vendor engagements
• Manage escalations and resolve vendor-related issues in a timely and effective manner
• Develop and standardize vendor management processes, tools, and best practices across HR operations

Skills

Vendor management

Procurement

HR operations

Finance operations

Governance

SLA management

Contract lifecycle

Analytics

Compliance

Negotiation

Education

Bachelor's degree in Business Administration, Human Resources, Supply Chain, or related field

Master's degree or MBA preferred

Job description

Johnson & Johnson in Manila is seeking a Manager, Vendor Management to lead strategy and governance of vendor partnerships across HR operations, with alternate hybrid locations in Bogota and Manila. This is a high-impact role with global visibility and opportunities to shape service delivery and employee experience.

You will drive KPIs, SLAs, contract lifecycle, data privacy, and cost optimization, partnering with HR, Procurement, Finance and Legal to align vendor strategies with business goals.