Strategic Technical Account & Customer Success Manager

Nice; Manila; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Global career opportunities

Job summary

NiCE is a global innovator in AI, cloud and digital solutions. Our Technical Account Managers are seasoned professionals who exceed customer expectations and drive success for strategic accounts.

This role offers a NiCE-FLEX hybrid model with 2 days in the office and 3 days remote, enabling collaboration across teams and ongoing product improvements. Join NiCE to build trusted client relationships and deliver exceptional support in a fast-paced, market-leading environment.

Qualifications

• Bachelor's degree in Computer Science, Business Information Systems, or related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality.

Responsibilities

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
• Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.

Skills

Technical problem-solving

Analytical skills

Troubleshooting

Customer service

Communication skills

Multitasking

Contact center software

Education

Bachelor's degree or equivalent work experience

Job description

NiCE is a global innovator in AI, cloud and digital solutions. Our Technical Account Managers are seasoned professionals who exceed customer expectations and drive success for strategic accounts.

This role offers a NiCE-FLEX hybrid model with 2 days in the office and 3 days remote, enabling collaboration across teams and ongoing product improvements. Join NiCE to build trusted client relationships and deliver exceptional support in a fast-paced, market-leading environment.