Strategic Service Delivery & Governance Lead

SmartRecruiters, Inc.; Makati; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid and flexible working

Diversity and inclusive culture

Job summary

Avaloq is seeking a Service Delivery Manager to govern end-to-end service delivery across complex, multi-team environments. You will bridge Service Management, AMS delivery, Projects, Release, and Test functions while ensuring clear ownership, risk visibility, and structured escalation.

We value a strong service delivery background, stakeholder management, and clear, objective communication to maintain governance quality and client trust in a hybrid work setting.

Qualifications

• Strong understanding of service delivery governance, AMS / SaaS models, and complex operating environments.
• Excellent stakeholder management without hierarchical authority; capable of clarifying ownership and next steps.
• Structured, factual communication under pressure; able to frame risks and trade-offs.

Responsibilities

• Ensure end-to-end service delivery coherence across services, teams, and lifecycle phases.
• Surface gaps between client expectations and delivery feasibility; provide structured options.
• Govern non-incident escalations with clear ownership, steps, and decision forums.
• Enable governance checkpoints for pre- and post-delivery; document risks and ownership.
• Support post-delivery oversight and pattern detection; trigger escalation when needed.
• Support governance forums with risk narratives, trends, and escalation readiness.

Skills

Governance

Stakeholder management

Structured communication

AMS / SaaS

Client-facing

Tools

ITIL

Job description

Avaloq is seeking a Service Delivery Manager to govern end-to-end service delivery across complex, multi-team environments. You will bridge Service Management, AMS delivery, Projects, Release, and Test functions while ensuring clear ownership, risk visibility, and structured escalation.

We value a strong service delivery background, stakeholder management, and clear, objective communication to maintain governance quality and client trust in a hybrid work setting.