Global Service Delivery Lead

Avaloq Philippines Inc.; Makati; Hybrid; PHP 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid working

Flexible working hours

Diversity & inclusion

Job summary

Avaloq Philippines Inc. is seeking a Service Delivery Manager to govern and orchestrate end-to-end service delivery across multiple teams. You will bridge Service Management, AMS delivery, Projects, Release, and Test functions while avoiding operational execution.

The role focuses on ownership clarity, risk visibility, and structured escalation. It requires strong governance expertise, stakeholder influence, and fluency in English to communicate across global clients.

Qualifications

• Strong understanding of service delivery governance, AMS / SaaS models, and complex operating environments.
• Excellent stakeholder management without hierarchical authority; able to influence clearly on ownership and next steps.
• Structured, factual communication under pressure; able to frame trade-offs and risks objectively.
• Experience in service delivery, AMS, operations, or complex IT environments; exposure to client-facing roles and governance forums.
• Fluent English (written and spoken).

Responsibilities

• Ensure end-to-end service delivery coherence across services, teams, and lifecycle phases.
• Surface and frame gaps between client expectations and delivery feasibility; provide structured options to Service Managers considering constraints.
• Structure and govern non-incident escalations: ensure one owner, one next step, one decision forum.
• Enable governance checkpoints; ensure risks, residuals, and ownership are explicit and documented.
• Support post-delivery oversight and pattern detection; trigger follow-up such as Problem Management when needed.
• Support governance forums with consolidated risk narratives, trends, and escalation readiness.
• Provide neutral, contextual narratives for governance forums.
• Define activities, drive root cause resolution for major incidents and recurrent issues.
• Drive task forces and teams in resolutions of major incidents.

Skills

Governance

Stakeholder management

Communication under pressure

AMS / SaaS experience

English proficiency

Job description

Avaloq Philippines Inc. is seeking a Service Delivery Manager to govern and orchestrate end-to-end service delivery across multiple teams. You will bridge Service Management, AMS delivery, Projects, Release, and Test functions while avoiding operational execution.

The role focuses on ownership clarity, risk visibility, and structured escalation. It requires strong governance expertise, stakeholder influence, and fluency in English to communicate across global clients.